We are seeking a COPatient Service Coordinator who will provide friendly, courteous, and confidential assistance to ensure every patient has an outstanding customer service experience during his or her visit to Wilmer Bethesda. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and checkout. Works with others in a team environment.
Specific Duties & Responsibilities
Screens patient calls and medical issues.
Answers patient questions where appropriate and determines if physician response is required.
Registers patients for clinical appointments using electronic medical record system (epic).
Answers phones and provides routine information to callers.
Scans medical records documents into the electronic medical records system.
Monitors the in-basket in the electronic medical record system. Handles routine in-basket requests and forwards other messages to the appropriate resource. Documents appropriately in the system.
Collects time of service payments, issues receipts, and prepares end of day reconciliation.
Discusses patient charges, if appropriate, with patients and/or patients' families.
Refers patient to appropriate office if financial counseling is necessary.
Assists with basic insurance and third party queries and explains payment policies.
Assists with back office duties as needed to ensure consistent patient flow.
Reschedules patients when provider clinic schedule changes.
Maintains familiarity with various types of medical insurance in order to properly schedule patients and answer patient questions.
Schedules patients for laboratory tests, medical examinations, and procedures.
Resolves any schedule conflicts.
Uses automated records systems to access, enter, and edit patient information.
Coordinates visits either within the office or between other offices and/or departments.
Verifies and enters pre-registration and insurance information into the electronic medical record system (Epic).
Obtains and/or verifies patient's demographic data by phone or in person.
May obtain pre-certifications as required by patients' health care insurers or managed care providers.
Fills appointment vacancies due to cancellations.
Responds to requests for completion of various medical forms for patients (MVA forms, disability forms, worker's compensation forms, etc.).
Proactively seeks to schedule/reschedule patients for efficient utilization of resources (e.g., backfill to cover cancellations or add urgent appointments).
Operates personal computer to access e-mail, electronic calendars, and other basic office support software.
Provide other duties, as assigned.
High School Diploma or graduation equivalent.
One year work experience in a similar service-oriented industry required.
Certification in appropriate skill groups must be obtained during introductory period.
Meditech certification must be completed within 2 to 3 weeks of employment.
Two years college or equivalent work experience preferred.
Two years related ophthalmology/JHH system work experience strongly preferred.
Medical terminology and knowledge of medical insurance coverage preferred.
Classified Title: Patient Service Coordinator Working Title: CO Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Hourly Pay Rate Range: $15.70-$27.55 ($24.60 budgeted; Commensurate with experience) Employee group: Full Time Schedule: Mon – Fri 8:30 – 5:00 Exempt Status: Non-Exempt Location: JH at Bethesda Department name: 10003315-SOM Oph Satellites Personnel area: School of Medicine
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
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