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IT@JH Technology Innovation Center (TIC) is seeking an Atlassian Engineer who will maintain, configure and administer the Johns Hopkins Enterprise Atlassian Jira Data Center, Jira Service Management, and Confluence Data Center instances. The institution is currently amidst a significant migration and merger of three (3) high-visibility and mission-critical instances that support our Health IT, Student Information Systems, and Enterprise IT communities at-large. The combined instance will support upwards of 15,000 users, dozens of departments, and hundreds of project teams.

Specific Duties & Responsibilities

• Responsibilities will range from tier-1 customer support, tools maintenance, and front-end customization to business analysis, solutions architecture, and comprehensive application and system administration.
• Develops custom Jira workflows, fields, and screens as per project requirements.
• Manages user permissions and groups for Jira and Confluence, manage Atlassian plugins and add-ons for Jira and Confluence, and perform backups and restores of Jira and Confluence data.
• Plays a key communications and customer relationship role with institutional leaders and project owners. The TIC currently maintains a portfolio of dozens of customers in various capacities. We also support several heavily customized integrations, features, and business intelligence dashboarding functions that are critical to operations.
• The Atlassian Engineer will also have a leading voice in establishing and overseeing Governance for supporting the environment with our primary constituents.

Specific Devices, Software, Projects

• The current landscape includes three (3) major and separate instance deployments, each with their own respective Development and Production environments. These will be merged into a large, centrally managed deployment with shared ownership and administrative responsibilities.
• The TIC DevOps team will provide a secure multi-environment hosting platform in the Azure Cloud, as managed through Azure DevOps and leveraging Pipelines and Infrastructure-as-Code.
  

Scale/size of area, project and/or system supported

• The scale is enterprise. All Johns Hopkins Medicine and/or all Johns Hopkins University affiliates, including international locales.
• Users: 100,000+
• Systems: 100,000+
• Complexity is at the highest.

Special Knowledge, Skills, & Abilities

• Full administration of the Enterprise Johns Hopkins Atlassian suite (i.e., Jira Data Center, Jira Service Management, Confluence Data Center).
  

• Planning and coordinating feature improvements and upgrades around services.
  

• Create and update custom Jira workflows, post functions, conditions, and validators.
  

• Analyze, research, manage, and implement integrated Atlassian tools, plugins, and applications.
  

• Work directly with customers to provide high quality, modern technical solutions to our clients.
  

• Serve as the first point of contact for customers that utilize Atlassian products and will be responsible for providing excellent customer service through professional written and verbal communication with customers in various roles.
  

• Provide training to technical and non-technical teams to use Atlassian tools.
  

• Document standard operating and technical procedures.
  

• Ensure the Atlassian tools' security and compliance with organizational policies, standards, and regulatory requirements.
  

• Demonstrate the ability to stay up to date with the latest trends and technologies in the Atlassian ecosystem and evaluate new features and tools that can benefit the organization.

Work Location

• Modified Hybrid, East Baltimore

• Bachelor's degree.
• Five years related experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

• Atlassian certification in Jira and Confluence administration.
• Experience with Agile methodologies and software development life cycle.
• Understanding of databases, SQL queries, and REST APIs.

Classified Title: Software Engineer  
Role/Level/Range: ATP/04/PE  
Starting Salary Range: $71,230-$97,880-$124,510 Annually (Commensurate with experience) 
Employee group: Full Time 
Schedule: Mon-Fri 8:30am-5:00pm 
Exempt Status: Exempt 
Location: Hybrid/School of Medicine Campus 
Department name: ​​​​​​​IT@JH Technology Innovation Center  
Personnel area: University Administration 

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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