Career Center

The Department of Dermatology is seeking a CO Clinic Manager who will be responsible for managing the clinical operations and safety for the Green Spring Station practice location. The clinic practice consists of general dermatology, cosmetic dermatology, dermatology surgery, and phototherapy treatment. This role will also be responsible for the operations and daily supervision of personnel of the outpatient clinic as well as responsible for assuring the smooth flow of patients, managing the administrative staff, and refining operations to improve patient, family, provider and employee satisfaction. This individual reports to the Administrator of Dermatology. This position has operations management and financial responsibility and works collaboratively with the Division's leadership team to meet clinical practice goals and objectives.

Specific Duties & Responsibilities

• Manage day-to-day clinical operations of a satellite practice location.
• Work with administrative and physician leadership to establish policies and procedures where changes are needed.
• Manage the process for maintaining adequate staff. Secure and coordinate training of employees as needed in conjunction with the clinical trainer or team leaders.
• Forecast staffing needs and adjust, as needed.
• Manage the process for yearly evaluation of staff members.
• Collaborate with administration on clinical operations, process improvement projects, and initiatives directly related to the clinics and primary metrics.
• Serve as EPIC Super-user for EMR troubleshooting and process change/enhancements for staff and providers.
• Monitor quality and safety measures for practices and maintain knowledge of key metrics.
• Work with clinic and divisional leadership to identify opportunities and create action plans to improve performance.
• Regularly report on performance and initiatives to providers and division leadership.
• Monitor Patient Satisfaction for the outpatient clinic practices.
• Review patient satisfaction reports with leadership,and ensure that they are distributed to physicians and staff. Develop annual action plans, as needed.
• Provide and/or coordinate service excellence training, as needed.
• Monitor operational metrics and develop reports including access, volumes, number of patients served, show rates, provider cancellations, room utilization and other selected metrics to assess outpatient activity by provider.
• Provide recommendations and action plans to effectively manage the clinics.
• Work with the Medical Director and department leadership to assess practice performance.
• Identify ways to support the providers in optimizing their clinic sessions.
• Develop corrective action plans as needed.
• Assist with basic data analysis needs at the direction of manager or clinic leadership.
• Manage reports in clinic's EMR to assist with operations and quality of care.
• Serve in a liaison role with the Department's Central Scheduling to monitor and track appointment scheduling and registration actively, including call volumes, registration audits, and template management.
• Manage clinic schedules and Epic templates for the practice, including providers, residents, nurses, and resources.
• Assist the department leadership in on-boarding of new providers.
• Serve as a liaison with the Patient Relations Department. Investigate and respond to patient complaints as appropriate.
• Coordinate the hiring, training, supervision, discipline, and all other related staff performance issues along with division's human resources representative.
• Accounts payable to include various utility companies, vendors, contractors, etc. related to internal building maintenance, as applicable.

• Bachelor's Degree.
• Three years related experience. Previous supervisory experience required. Requires an understanding of changing reimbursement policies and third-party reimbursement.
• Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

• Master's Degree in health administration or business.
• Experience working with Epic Cadence/Prelude and Epic Care Ambulatory.
• Management experience.

Classified Title: Clinic Manager 
Working Title: CO Clinic Manager   
Role/Level/Range: ATO 40/E/03/OG  
Starting Salary Range: $48,464-$84,864 Annually ($65,000 budgeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: M - F; 8:30am - 5:00pm 
Exempt Status: Exempt 
Location: ​​​​​​​JH at Timonium 
Department name: ​​​​​​​SOM Der Cosmetic Center  
Personnel area: School of Medicine 

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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