Career Center

We are seeking a CO Patient Service Coordinator will offer courteous, confidential assistance to patients in the shared space that includes Neuro-Ophthalmology, Pediatric Ophthalmology, Echography and Visual Physiology. Deliver outstanding customer service experiences to each patient. Maintains accurate information to facilitate the patient encounter. Uses EPIC to expedite patient scheduling, check-in and check-out, processes IN-BASKET messages and monitors faculty schedules. Works with others in a team environment.

Specific Duties & Responsibilities

• Checks-in and checks out patients.
• Monitors e-mail messages from the Wilmer Call Center; responds to or forwards messages appropriately to expedite communication between patients and providers.
• Receives and responds to non-routine phone calls from the Wilmer Call Center and internal / external callers.
• Assists patients during check-out including printing AVS and eyeglass prescriptions, schedules return appointments using EPIC, schedules appropriate interpretation services, calls JH Transport as needed and coordinates any other special needs for patients.
• Schedules patients for medical examinations, consultations, imaging and laboratory tests including those patients seen at satellite offices.
• Obtains referrals and authorizations for MRI, CTs and Injections.
• Scans patient related documents into EPIC including patient medical records, referrals, authorizations.
• Uses knowledge of EPIC to access and capture patient clinic notes.
• Monitors templates in advance to ensure appointments were correctly scheduled by Patient Access Service agents or by patients using MyChart.
• Calls patients to reschedule appointments that that were inaccurately scheduled.
• Fills appointment vacancies due to cancellations.
• Answers phones and provides routine information to callers.
• Monitors in-basket messages. Handles administrative related in-basket requests and forwards medical related messages to clinicians.
• Operates computer to access e-mail, electronic calendars, and other basic office support software.
• Provide other duties as assigned.

• High School Diploma or graduation equivalent.
• One year work experience in a similar service-oriented industry required.
• Medical terminology, and basic computer skills preferred. Certification in appropriate skill groups must be obtained during introductory period.
• Meditech certification must be completed within 2 to 3 weeks of employment.

• Two years related work experience preferred.
• Knowledge of medical insurance coverage preferred.
• Understanding of HIPAA patient privacy and confidentiality rules.
• Experience within the Johns Hopkins patient-oriented community.

Classified Title: Patient Service Coordinator 
Working Title: CO Patient Service Coordinator   
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $15.70-$27.55 HRLY ($24.60 budgeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: Mon – Friday, 8:30 am – 5:00 pm 
Exempt Status: Non-Exempt 
Location: ​​​​​​​School of Medicine Campus 
Department name: ​​​​​​​SOM Oph Neuro Ophthalmology  
Personnel area: School of Medicine 

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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