Residing within the Department of Informatics & Analytics under the Chief Health Information Officer, the Clinical, Operations, and Business Analytics (COBA) team is part of a strategic initiative to enable the transformation of data into insights and actionable information for the research, operational, clinical, and business departments across the Institute. The team has access to an extraordinary range of healthcare data including medical and pharmacy claims, enrollment, EMR (Epic), scheduling, billing, referral, and laboratory results. Using this data, the COBA team supports reporting, analytics, automation, and training in areas such as patient care, quality and outcomes, operations, and research and healthcare administration.
The ongoing expansion at DFCI is exciting time for both the Institute and the COBA team. As DFCI continues to grow, its need for analytics tools and insights grows as well. In response to this growth and to deliver on the long-term vision for data analytics at DFCI, the COBA team is expanding its capacity to empower its stakeholders through data and analytics to address key clinical, operational, and business questions, all while building an enduring data analytics infrastructure across the Institute.
Each of the COBA Leads is responsible for building and managing a team of business and data analysts in the delivery of the analytics portfolio for a subset of the Institute???s business units (specific areas noted below). Reporting to the Director of Enterprise Analytics within COBA, the Lead collaborates with executive leaders to identify, prioritize, and implement opportunities through the delivery of analytics insights. The Lead is responsible and accountable for the timely and effective delivery of COBA program goals by leading a prioritization process within each business area, ensuring appropriate data stewardship, providing excellent customer service, and designing and deploying effective training. This position works closely with other COBA Leads to ensure coordination and consistent deployment of the program.?? In addition, this position will collaborate with other functions within the Department of Informatics & Analytics, such as data science, architecture, software engineering, and the DFCI Enterprise Data Warehouse, to deliver high-value solutions. This is a hybrid role, with an expectation of 2-3 days a week spent on-site in Longwood.
The Mission, Vision, and Core Values of the Dana-Farber Cancer Institute are incorporated into all areas of practice ensuring a positive and collaborative work environment for all.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Responsibility for delivery of business intelligence reporting and analytics solutions in the following business areas: Finance, Revenue Cycle, Human Resources, Facilities Management, Environmental Health and Safety.
Collaborates with leaders in business area assigned to the Lead to prioritize area-specific informatics and analytics needs and develop area-specific product roadmaps and project plans with milestones and timelines. This includes establishing framework for the team???s overall relationship with each stakeholder, dictating roles and responsibilities, prioritization process, cadence for recurring check-ins, and approaches for impact assessment over time.
Collaborates with the Director of Enterprise Analytics within COBA to align to highest institutional priorities and ensure appropriate prioritization of work across business areas.
Functions as internal subject-matter expert, collaborating with executive leadership to understand business needs and translate strategic and operational priorities through proactive analytics planning. Builds personal and team understanding of the end-to-end lifecycle, including real-world workflows and technical steps, that generate the data available within the institute.
Manages across project collaborators, departments, and peers within the organization to build consensus, execute on goals, and measure progress.
Manages a broad portfolio of projects, including ad-hoc deliverables, urgent requests, and long-term strategic priorities. Allocates appropriate resources to successfully meet project needs. Accountable for overall project success.
Approaches initiatives with a ???we??? mindset, considering the impact and potential value of their team???s work for the rest of COBA and for the institute.
Works hands-on when needed, functioning as an individual contributor while teaching others by example.
Anticipates, identifies, manages, mitigates, and resolves risks proactively.
Builds and manages a team of 2-5 business intelligence analysts, performing a spectrum of roles including business analysis, data modeling and analysis, visualization development, training, and communication.
People management responsibilities:
Facilitates and executes COBA program workflows and processes (assessment, documentation, security & access, and training).
Leads relevant data stewardship and governance working groups (for each business area) to develop processes for standardizing data and building a strong community of practice.
Exercises substantial judgment, leadership, and decision-making on behalf of the COBA program.
Builds the analytics community of practice by bringing together and supporting business stewards, data stewards and dedicated analysts to support business needs.
Ensures compliance with DFCI policies, procedures, regulatory agency requirements and ensures safe, efficient, and effective delivery of quality care, in collaboration with Institute leaders.
Bachelor???s degree in relevant field (finance, accounting, business, science, technology, engineering, mathematics) required. Advanced degree??preferred.??
7+ years of relevant professional experience, with at least 5 years of experience in business intelligence or analytics in a healthcare setting
3+ years of direct people management experience.
Demonstrated experience using data and analytics to influence strategic business decisions.
Hands-on expertise in business intelligence reporting (Tableau, Power BI, other) and querying techniques (SQL, SAS, STATA, other). Tableau experience preferred. Experience with cloud-based data warehousing platforms such as Snowflake highly preferred.
Excellent communication and interpersonal skills; ability to communicate effectively with all levels of the organization.
Experience interacting with and supporting executive-level clients.
Ability to balance and prioritize multiple complex projects concurrently from inception to completion.
Knowledge of Epic, Epic reporting applications, and the Clarity data model highly preferred. Certifications a plus.
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES:??
Demonstrated experience analyzing complex situations and processes and effectively integrating and synthesizing data to achieve business outcomes. Can effectively translate analytics outcomes into insights and actions for audiences with a spectrum of skills, roles, and responsibilities.
Proven leadership and management skills, as well as the ability to work closely and effectively with all levels of the organization.
Exceptional planning, strategy, project management, negotiation, analytic and organizational skills, with the demonstrated ability to drive multiple projects to completion in a complex, deadline- and consensus-driven environment with competing demands and agendas.
Ability to balance mentoring and managing with hands-on work, including building consensus among leader or getting deep in the details of a particular report design or data analysis. The team lead can expect to spend 20-40% of their time working as an individual contributor on projects.
Deals well with uncertainty and ambiguity; exhibits flexibility and an agile approach.
Self-motivated with ability to work both independently and collaboratively on new and existing projects.
Strong customer service orientation.
Experience managing sensitive data to maintain patient and employee confidentiality.
Fluent in HIPAA.
Maintains balance between attention to detail ensuring high quality deliverables and the ability to operate from a broader strategic lens.
Exceptional communication skills; must possess the ability to converse effectively and comfortably, prepare proposals, analysis, and other documents in a manner readily understood by a range of target audiences.
Demonstrates self-awareness, professionalism, a strong work ethic and the ability to lead through challenging situations.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to under-served members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.