We are seeking a Medical Office Coordinator (MOC) who will provide administrative support within the Liver Multidisciplinary Clinic (MDC). The MOC will work alongside the nurse MDC coordinator to ensure patients have all needed records, diagnostic tests, and other items prior to being seen in the clinic.
The MOC assists in the organization of efficient patient flow, provides at-elbow administrative support to providers while in clinic and ensures timely response to provider requests and patient phone call and my Chart inquiries. The MOC ensures second opinion requests are responded to in an appropriate manner. The MOC demonstrates problem-solving skills as they relate to patient care activities. The individual displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team. Resolves patient problems, third party issues, or refers patients to appropriate resources. Serves as resource in team environment. Adapts to changes in technology and software to ensure efficient office practice. May serve in lead capacity to orient, train, and direct new medical office coordinators or other office staff.
Spicific Duties & Responsibilities
Coordinates the administrative functions of the Liver Cancer Multidisciplinary Clinic.
Triages patient calls and medical issues. Answers patient medical questions where appropriate and determines if physician/nurse response is required.
Schedules patients for laboratory tests, medical examinations, procedures, and admissions. Resolves any schedule conflicts. Uses automated records systems to access, enter, and edit patient information.
Pend orders for future provider visits, specialty consultations, treatments, radiology tests and labs; route to provider for signature.
Assist in preparation, maintenance and pre-visit auditing of medical records.
Orders outside imaging, outside films, lab results and reports as needed.
Relays information to patients regarding preparation for laboratory tests, examinations, and procedures.
Schedules appointments directly and establishes patients within the electronic medical record system.
Assures all patient correspondence (consent, orders, history, and physical, etc.) is transmitted to correct areas in a timely manner to streamline patient processing.
Utilizes knowledge of physician(s)' practice and requirements of third-party payors to provide appropriate documentation to assure authorization/certification for medical services.
Demonstrates awareness of limitations of institutional resources and seeks to maximize physician scheduling within this context. Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments).
Maintains familiarity with various types of medical insurance to explain these plans.
Serves as liaison for physician practice to department administration, clinical management, and hospital services.
Assists patients, patients' families, referring physicians, and third-party carriers to resolve patient related issues.
Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
Obtains pre-certifications as required by patients' health care insurers or managed care providers.
Assists patients or family members with completion of medical insurance forms.
Arranges or assists in arranging patient transportation.
Assists in formatting and preparation of manuscripts, grant proposals, statistical reports, tables, and charts using knowledge of scientific, medical, literary, or other technical terms.
Maintains calendar, schedules appointments and meeting rooms.
Special Knowledge, Skills, & Abilities
Ability to stand, walk or sit for an extended period of time.
Reaching by extending hand(s) or arm(s) in any direction.
Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
Communication skills using the spoken word.
Ability to see within normal parameters.
Ability to hear within normal range.
Possible exposure to communicable diseases.
High School Diploma or graduation equivalent.
Two years administrative experience.
Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.
Medical terminology preferred.
Experience in the Johns Hopkins system strongly preferred.
Classified Title: Medical Office Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: Min $15.70 - Max $27.55 HRLY ($45,032 budgeted; Commensurate with experience) Employee group: Full Time Schedule: M-F 8am-4pm Exempt Status: Non-Exempt Location: Hybrid/School of Medicine Campus Department name: SOM Onc Patient Service Coordination Personnel area: School of Medicine
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
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