Career Center

The Bethesda clinic for the Department of Otolaryngology is seeking a Patient Service Coordinator/MA as a dual role with duties and responsibilities related to patient care in the clinic. The individual displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team. This position functions under the direct supervision and authority of the physician when performing clinical tasks during patient care. Must demonstrate competency in all skills related to the performance of patient care. Maintain an inventory of examination/procedure room supplies, assists in the organization of efficient patient flow, and organizes the clinic environment to assure patient safety. Demonstrates problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for Medical Assistants in the clinical area. The selected candidate will report to the Ambulatory Services Manager for the department.

Specific Duties & Responsibilities

• Contributes to smooth clinic operation by directing patient flow, paying close attention to volume of patients registering, being placed in clinic rooms and checking out. Ensures that patients are placed in rooms on time.
  

• Provides cross coverage for the full-time MA and PSC (registration).
  

• Obtains and records patient's vital signs: temperature, pulse, respirations, blood pressure, weight and height.
  

• Assists patient's to exam room and prepare patients for examination and/or diagnostic procedures.
  

• Prepares examination or treatment areas before, during and after patient use.
  

• May assist with medical records preparation.
  

• Maintains and uses principles of aseptic technique and infection control when performing clinical duets and tasks.
  

• Operates clinical equipment as directed by a physician.
  

• May perform phlebotomy functions (only when necessary, i.e. the full-time phlebotomist is absent and no back-up is available).
  

• Collect and process specimens according to Standard Operating Policies and Procedures at a competent level and according to age and needs of the patient population served.
  

• Recognize emergency situations, implements emergency procedure according to clinic guidelines and administers first aid, including CPR.
  

• Order, stock and maintain exam rooms and clinic areas with standard levels of supplies (only when necessary).
  

• Assist patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables and scales utilizing proper body mechanics and safety measures.
  

• May perform related and delegated tasks which include requests for prescription refills, taking and relaying messages and running errands.
  

• Ensures that soiled linens, needle containers, and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines.
  

• Serves as a back-up to maintain room assignment grid for all physicians practicing at the White Marsh clinic. Independently resolves any issues with daily room assignments and coordination of clinic flow. Determines when to involve the clinic manager in the resolution of issues that may be beyond the scope of his/her authority.
  

• Completes all functions of primary full-time medical assistant in his/her absence. Other duties as assigned.
  

• Telemedicine triage as needed.

Special Knowledge, Skills, & Abilities

• Working knowledge of computers, medical terminology and insurance.
• Knowledge regarding Electronic Medical Records (EMR), specifically EPIC. Required to successfully complete certification for the Epic system for non-clinical, clinical and three Insurance courses within 120 days of official start date.
• Basic problem solving and decision-making skills required. Makes appropriate decisions, using available resources, to achieve positive outcomes for patients, visitors, and staff in balance with sound business practice.
• Communicates decisions to appropriate management.
• Prioritizes daily tasks and assignments appropriately.
• Maintains open lines of communication with his/her supervisor and co-workers.
• Maintains acceptable attendance and punctuality in order to maximize his/her contribution to the organization in accordance with Johns Hopkins Medicine policy.
• Performs tasks necessary for maintenance and improvement of his/her functional area within the department.
• Performs duties in a manner that is consistent with the Johns Hopkins Medicine core values and the language of caring habits.

• High School diploma or GED required
  

• Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/ registered within 180 days (6 months) of date of hire. Exam fees will be paid by the department. If a retest is required, associated fees are paid by the employee
  

• Current CPR certification by the American Heart Association or the American Red Cross required
  

• Must maintain MA and CPR certification/registration during duration of employment in this position
  

• One year of customer service experience required

Classified Title: Patient Service Coordinator/Medical Assi 
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $20.00 - $22.00/hr; Commensurate with experience ​​​​​​​ 
Employee group: Full Time 
Schedule: Mon-Fri/8:00-4:30 
Exempt Status: Non-Exempt 
Location: JH at Bethesda 
Department name: SOM Oto Clinic  
Personnel area: School of Medicine 

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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