The Bethesda clinic for the Department of Otolaryngology is seeking a Patient Service Coordinator/MA as a dual role with duties and responsibilities related to patient care in the clinic. The individual displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team. This position functions under the direct supervision and authority of the physician when performing clinical tasks during patient care. Must demonstrate competency in all skills related to the performance of patient care. Maintain an inventory of examination/procedure room supplies, assists in the organization of efficient patient flow, and organizes the clinic environment to assure patient safety. Demonstrates problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for Medical Assistants in the clinical area. The selected candidate will report to the Ambulatory Services Manager for the department.
Specific Duties & Responsibilities
Contributes to smooth clinic operation by directing patient flow, paying close attention to volume of patients registering, being placed in clinic rooms and checking out. Ensures that patients are placed in rooms on time.
Provides cross coverage for the full-time MA and PSC (registration).
Obtains and records patient's vital signs: temperature, pulse, respirations, blood pressure, weight and height.
Assists patient's to exam room and prepare patients for examination and/or diagnostic procedures.
Prepares examination or treatment areas before, during and after patient use.
May assist with medical records preparation.
Maintains and uses principles of aseptic technique and infection control when performing clinical duets and tasks.
Operates clinical equipment as directed by a physician.
May perform phlebotomy functions (only when necessary, i.e. the full-time phlebotomist is absent and no back-up is available).
Collect and process specimens according to Standard Operating Policies and Procedures at a competent level and according to age and needs of the patient population served.
Recognize emergency situations, implements emergency procedure according to clinic guidelines and administers first aid, including CPR.
Order, stock and maintain exam rooms and clinic areas with standard levels of supplies (only when necessary).
Assist patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables and scales utilizing proper body mechanics and safety measures.
May perform related and delegated tasks which include requests for prescription refills, taking and relaying messages and running errands.
Ensures that soiled linens, needle containers, and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines.
Serves as a back-up to maintain room assignment grid for all physicians practicing at the White Marsh clinic. Independently resolves any issues with daily room assignments and coordination of clinic flow. Determines when to involve the clinic manager in the resolution of issues that may be beyond the scope of his/her authority.
Completes all functions of primary full-time medical assistant in his/her absence. Other duties as assigned.
Telemedicine triage as needed.
Special Knowledge, Skills, & Abilities
Working knowledge of computers, medical terminology and insurance.
Knowledge regarding Electronic Medical Records (EMR), specifically EPIC. Required to successfully complete certification for the Epic system for non-clinical, clinical and three Insurance courses within 120 days of official start date.
Basic problem solving and decision-making skills required. Makes appropriate decisions, using available resources, to achieve positive outcomes for patients, visitors, and staff in balance with sound business practice.
Communicates decisions to appropriate management.
Prioritizes daily tasks and assignments appropriately.
Maintains open lines of communication with his/her supervisor and co-workers.
Maintains acceptable attendance and punctuality in order to maximize his/her contribution to the organization in accordance with Johns Hopkins Medicine policy.
Performs tasks necessary for maintenance and improvement of his/her functional area within the department.
Performs duties in a manner that is consistent with the Johns Hopkins Medicine core values and the language of caring habits.
High School diploma or GED required
Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/ registered within 180 days (6 months) of date of hire. Exam fees will be paid by the department. If a retest is required, associated fees are paid by the employee
Current CPR certification by the American Heart Association or the American Red Cross required
Must maintain MA and CPR certification/registration during duration of employment in this position
One year of customer service experience required
Classified Title: Patient Service Coordinator/Medical Assi Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $20.00 - $22.00/hr; Commensurate with experience Employee group: Full Time Schedule: Mon-Fri/8:00-4:30 Exempt Status: Non-Exempt Location: JH at Bethesda Department name: SOM Oto Clinic Personnel area: School of Medicine
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
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The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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