We are seeking a CO Patient Service Coordinator who will manage all administrative (non-clinical) aspects of the patient encounter. This includes accurate data entry on each patient to facilitate the patient encounter, expediting the check-in / check-out procedure.
Specific Duties & Responsibilities
Greets each patient in a kind and professional manner.
Works collaboratively with others.
Manages patient check – in including verification and entering of insurance information, and patient demographic information into EPIC.
Confirms all needed forms are up to date, and signed (Outpatient agreement)
Rotates through expanded hours 6am to 6 pm.
May obtain pre-certification as required by patient's healthcare insurer or managed care provider.
Facilitates smooth transfer of patients during their visit within the department or between several departments within Wilmer. Inclusive of correspondence with individual clinic management for clarification of multi appointments.
Maintains familiarity with various types of insurances. Contacts insurance carriers for clarification of coverages to avoid denials of payment.
Monitors and responds to missing items work queue.
Provides support to East Baltimore, satellite clinics and Bendann Surgical Pavilion during events of short staffing (sickness, vacation, meetings).
Collects time of service payment, issues receipt and prepares cash settlement records.
Guides patients and families to appropriate resources (financial counselors, international office, social worker).
Maintains cleanliness and stocking of Wilmer's main lobby area.
High School Diploma or graduation equivalent.
One year work experience in a similar service-oriented industry required. Two years related work experience preferred.
Knowledge of medical insurance coverage preferred.
Medical terminology, and basic computer skills preferred.
Certification in appropriate skill groups must be obtained during introductory period. Meditech certification must be completed within 2 to 3 weeks of employment.
Two years' experience in related ophthalmology and / or JHHS entity preferred. Knowledge of medical insurance and/or medical terminology preferred.
Special Knowledge, Skills, & Abilities
Experience with EPIC- preferred.
Classified Title: Patient Service Coordinator Working Title: CO Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Hourly Pay Rate Range: Min $16.00 - Max $28.50 HRLY ($24.60/hr. budgeted; Commensurate with experience) Employee group: Full Time Schedule: Mon - Fri; 8:30 - 5:00 Exempt Status: Non-Exempt Location: School of Medicine - East Baltimore Campus Department name: 10002961-SOM Oph Registration Personnel area: School of Medicine
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
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