The Johns Hopkins Bloomberg School of Public Health Office of Information Technology seeks a Software Applications Specialist who is responsible for assisting with the day-to-day system administration and development of BSPH implementations of systems including, but not limited to, SharePoint, Nintex forms and workflows, Qualtrics surveys, DocuSign eSignature, and eDirectory. These systems are used to support 7,000 active BSPH users, with each having unique sets of active users. The candidate will work directly with internal clients, as well as members of the BSPH IT SharePoint team. The ideal candidate will embrace learning, working with, and testing, various applications.
Specific Duties & Responsibilities
Works directly with internal clients to assist with the development of surveys for various audiences using JHU IT's Qualtrics.
Provides support and troubleshooting for clients with technical issues involving Qualtrics survey development, or access issues.
Coordinates with the JHU IT Qualtrics team for account or survey issues.
Assists with the development, administration, and ongoing maintenance of custom Nintex forms and workflows within SharePoint 2019.
Administers and maintains DocuSign accounts for BSPH members.
Conducts DocuSign training and supports clients with the creation and maintenance of forms and envelopes.
Develops and maintains DocuSign forms and envelopes for the BSPH IT office.
Serves as a vendor liaison between the client and e-Directory to support and communicate client needs or desired enhancements for the BSPH Research Marketplace classifieds board.
Works with BSPH IT and clients in identifying software enhancements, testing vendor-supplied solutions, understanding new enhancements, and what to expect with system upgrades.
Assists IT developers and analysts with application testing on a variety of client applications.
Executes test plans to ensure that business requirements and functional specifications are implemented properly and meet objectives.
Develops, edits, and maintains draft operating procedures and standards manuals.
Conducts and records training sessions to demonstrate system features and functionality of new or improved systems and procedures.
Other duties may be assigned.
Special Knowledge, Skills, & Abilities
Excellent verbal/written communication skills and ability to effectively communicate technical information to non-technical staff.
Skilled in working on multiple tasks and working independently to complete the tasks.
Ability to execute assigned project tasks within an established schedule and provide timely and consistent updates.
Ability to work collaboratively in a team environment and communicate effectively via all mediums.
Must possess sound documentation skills.
Ability to maintain confidentiality.
Must demonstrate exemplary customer service skills.
Must understand IT terminology, as well as the client's terminology to understand requirements and challenges.
One-year related experience.
Additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
Knowledge of survey creation, distribution, and survey reporting.
Working knowledge of Microsoft SharePoint lists and libraries.
Knowledge of Nintex forms and workflows; classic and responsive.
Knowledge of eSignature forms and workflow development.
Mid- to expert-level Microsoft Excel and Word experience.
Experience designing and implementing IT and non-IT related process workflows, procedures, and technical standards.
Experience in test plan execution.
Proven experience working with diverse teams.
Ability to create documentation.
Classified Title: Programmer Analyst Working Title: Software Applications Specialist Role/Level/Range: ATP/03/PC Starting Salary Range: Min $53,300 - Max $93,500 Annually (Commensurate with experience) Employee group: Full Time Schedule: Mon - Fri 8:30 AM - 5:00 PM Exempt Status: Exempt Location: Remote Department name: BSPH IT Advanced Technology Services Personnel area: School of Public Health
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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