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The Johns Hopkins Bloomberg School of Public Health Office of Information Technology seeks a Software Systems Specialist who is responsible for assisting with the day-to-day system administration and development of the BSPH implementations of ServiceNow, Maximo, Appspace, KnowledgeLake, and other companion applications.

The BSPH instance of ServiceNow is the primary request system for IT. Maximo is the primary request system for Facilities. There are about 7,000 active BSPH users. KnowledgeLake (document management), Appspace (building signage), Secret Server (password management) have smaller sets of active users, but support enterprise-level needs.

Specific Duties & Responsibilities

• Duties and responsibilities include the following (other duties may be assigned).
• Assists with the gathering of requirements to formulate business specifications and translating those into business functionality.
• Assists in translating requests into best practice format and preparing them for application functionality.
• Under general supervision, makes system modifications as needed.
• Performs day-to-day administration, development, and ongoing maintenance.
• Completes tasks to modify records, update permissions/roles, change group memberships, and implement system features.
• Assists in the development and creation of dashboards, reports, and metrics.
• Assures quality and integrity of data collected and reports generated.
• Executes test plans to ensure that business requirements and functional specifications are implemented properly and meet objectives.
• Assists in evaluation, installation, and testing of vendor updates and new releases while maintaining system integrity and availability across development and production environments.
• Develops, edits, and maintains operating procedures and standards manuals.
• Conducts and records training sessions to demonstrate system features and functionality and/or implement new or improved systems and procedures.
• Assists in interactions with internal IT clients, BSPH vendors, and professional services providers.

Special Knowledge, Skills, & Abilities

• Ability to adapt to changes in technology and environment quickly and easily.
• Must be able to stay abreast of technologies that are relevant to daily duties through formal training programs and/or independent study, as well as explore new technologies that would benefit the organization or its initiatives.
• Must be detail oriented.
• Ability to problem solve unexpected issues.
• Demonstrable experience with SQL Query writing and analyzing.
• Strong ability to work within a team and communicate effectively via all mediums.
• Ability to work effectively with other people.
• Skilled in working on multiple projects and working independently on specific tasks.
• Ability to be creative and exercise initiative.
• Excellent interpersonal, verbal, and written communication skills and ability to interact effectively with functional and technical communities.
• Ability to effectively communicate technical information to non-technical individuals.

• Bachelor's Degree.
• One-year related experience.
• Additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

• Mid-expert level Microsoft Excel and Word experience.
• Excellent demonstrated verbal and written communication skills.
• ServiceNow, WebSphere, and Maximo system administration experience.
• Experience designing and implementing IT and non-IT related process workflows, procedures, and technical standards.
• Experience in test plan creation and execution.
• Proven experience working with diverse teams.
• Ability to create documentation.
• Experience managing relationships, operating procedures, and scope management with clients and coworkers.

Classified Title: Programmer Analyst 
Working Title: Software Systems Specialist   
Role/Level/Range: ATP/03/PC  
Starting Salary Range: Min $53,300 - Max $93,500 Annually (Commensurate withe experience) 
Employee group: Full Time 
Schedule: Mon - Fri 8:30 AM - 5:00 PM 
Exempt Status: Exempt 
Location: Remote 
Department name: BSPH IT Advanced Technology Services  
Personnel area: School of Public Health 

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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