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The Department of Neurosurgery is seeking a Sr. Medical Office Coordinator (Sr. MOC) for the Pediatric Neurosurgery division. The Sr. MOC will coordinate the day-to-day activities of a multi-faceted surgical practice to ensure a smoothly functioning office and good patient relations. Resolve patient problems, third party issues (including insurance) and refer patients to appropriate resources. Serve as a resource in a team environment. Adapt to changes in technology and software to ensure efficient office practice. 

Specific Duties & Responsibilities

Scheduling Responsibilities

• Schedule patients for clinical visits and surgical appointments/consultations which could include other ancillary tests/procedures.
• Resolve any schedule conflicts.
• Use automated records systems to access, enter and edit patient information.
• Demonstrate awareness of limitations of institutional resources, and seek to maximize physician scheduling within this context.
• Proactively seek to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments, etc.).
• Confirm all patient clinic, procedure, surgical appointments by telephone, ensuring that patients have plans to arrive for their procedures/office visits and have appropriately prepared for their procedures.
• Fill vacancies due to cancellations. Verify and enter pre-registration and insurance information into the computer system and prepares printed schedules when appropriate.

Clinical Responsibilities 

• Assist physician(s) and/or MLP in monitoring signing of operative notes, discharge summaries and clinic notes.
• Distribute clinic and procedure notes to referring physicians.
• Coordinate a multi-faceted, high volume medical practice.
• Serve as liaison for physician practice to department administration, clinical management and hospital services.
• Assist patients, patients' families, referring physicians and third party insurance companies to resolve patient-related issues.
• Triage patient calls and medical issues.
• Answer patient questions where appropriate and determine if physician/nurse response is required.
• Relay information to patients regarding preparation for surgery, laboratory tests and examinations.
• Assure all patient correspondence is transmitted to correct areas in a timely manner to streamline patient processing.
• Maintain familiarity with various types of medical insurance to explain these plans.
• Follow all admitting procedures to ensure surgery is performed on the scheduled day.
• Obtain precertification as required by patients' health care insurers or managed care providers.
• Utilize knowledge of physician(s)' practice and requirements of third party payors to provide appropriate documentation to assure authorization/certification for medical services.
• Assist patients or family members with completion of medical insurance forms.
• Inform patients of costs of care being provided and guide them to appropriate resources for further information, guidance or assistance. Use automated systems to access, enter and edit patient information.

Administrative Responsibilities

• When applicable, assist with administrative tasks associated with the preparation of research grants (copying, faxing, mailing, obtaining information from other departments/divisions/faculty, etc.).
• Type routine correspondence and reports from dictation or handwritten copy using personal computer.
• Transcribe machine dictated medical reports and other documentation using medical terminology.
• Use personal computer to prepare manuscripts, grant proposals, statistical reports, tables and charts using knowledge of scientific, medical, literary or other technical terms.
• Operate personal computer to access email, computerized scheduling and documentation databases, and other basic office support software.
• Answer telephone, screen callers, relay messages and greet visitors.
• Maintain calendar, schedule appointments and meeting rooms.
• Open, sort and screen mail. File in alphabetical order and locate material from files.
• Assist with making routine travel and accommodation arrangements, and produce an itinerary for each travel event.
• Coordinate the servicing of office equipment.
• Complete various request forms for office supplies and equipment as directed.
• Print and mail/fax directions, maps and department-specific information to patients.

Customer Service & Teamwork Responsibilities 

• Is courteous and pleasant in person and on the telephone with coworkers, patients, visitors, and supervisors.
• Utilize proper telephone etiquette. Warmly greet patients and visitors.
• Verbally express appreciation when ending a conversation with a caller.
• Handle and resolve patient complaints non-defensively and without blame to other employees.
• Seek to satisfy a dissatisfied customer.
• Assist and support others.
• Participate in covering telephones and assisting other faculty and staff when needed.

• Knows the formal and informal departmental goals, standards, policies and procedures which may include some familiarity of other departments within the school/division.
• Is sensitive to the interrelationship of both people and functions within the department.
• On a regular and continuous basis, exercises administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the functional area.
• Exchanges non-routine information using tact and persuasion as appropriate requiring good oral and written communication skills.

• High School Diploma or graduation equivalent.
• Three years progressively responsible medical office experience.
• Medical terminology required.
• Intermediate computer and proofreading skills required. 
• Additional education may substitute for up to one year of required experience to the extent permitted by the JHU equivalency formula.

• Experience in the Johns Hopkins system strongly preferred.

Classified Title: Sr. Medical Office Coordinator 
Role/Level/Range: ATO 40/E/02/OE  
Starting Salary Range: Min $18.00 - Max $33.50 HRLY ($53,560 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: M-F 8:30 am - 5:00 pm 
Exempt Status: Non-Exempt 
Location: Hybrid/School of Medicine Campus 
Department name: ​​​​​​​SOM Neuro Sur Pediatrics  
Personnel area: School of Medicine 

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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