Career Center

The Health Services IT Manager provides advanced, specialized knowledge to develop, implement, manage, and evaluate the Health Services IT program in collaboration with the Director of Student and Alumni Services and Health Services. This role is responsible for the development of suitable strategies that support the growth and goals for Health Services, in alignment with University strategic goals and objectives.

The Health Services IT Manager oversees all systems and applications used by Health Services including but not limited to the multiple Electronic Medical Records (EMR) that support student health and occupational health. This position leads the support and delivery, evaluation of new systems, applications and projects, identifies risks across the Health Services department, assesses performance and provides oversight of day-to-day IT operations.   

Health Services IT Oversight

• Develops goals and strategies for programs/projects in collaboration with Director(s)
• Manages day to day IT Health Services systems operations ensuring performance and communication
• Plans, implements and evaluates the progress of IT work
• Contributes to implementing changes, policies and procedures as necessary.
• Manages application support and delivery by evaluating incoming requests. 
• Identify and resolve technical aspects of user issues
• Oversee software updates and upgrades
• Helps ensure that systems meet Tufts security, privacy, compliance, accessibility and other legal requirements
• Translate functional needs into detailed technical designs and work plans 
• Champions and implements industry IT Best Practices, policies and processes
• In partnership with Health Services, implement and maintain software packages and facilitate continuous improvement of operations through expanded use of the software over time and become expert user of software packages under management

Communications & Client Relationship Management

• Conduct regular program reviews and report progress to senior management
  
• Contributes to the implementation of IT communication to business partners regarding IT workload status and deliverables
  
• Presents information and results to management in relation to the IT Program
• Owns customer relationship management to plan, implement, and support the Health Services IT Program
• Help ensure adequate system training for new staff members
• Act as liaison between TTS, Health Services, and vendors

Basic Requirements:

• Skills and experience typically acquired through a Bachelor’s degree in a related field and 5+ years’ of work experience
• In depth experience with one or more Electronic Medical Records (EMR) and other healthcare systems
• Ability to gather, interpret and analyze complex data
• Strong oral and written communications skills, including presentation skills
• Strong collaboration and relationship building skills; ability to influence without authority
  
• Demonstrated ability to manage multiple stakeholder, cross-functional projects including detailed project management
• Ability to manage conflicting priorities
• Strong software systems aptitude

Preferred Qualifications:

• Experience in a complex, decentralized higher education institution
• Working knowledge of HIPAA, FERPA, GDPR and other relevant security and privacy regulations and laws
• Natural curiosity; Thrives on continuous improvement
• Working knowledge of Software Development Lifecycle Methodology and current technology trends (SaaS, Cloud, basic Cybersecurity)

About Tufts University

This is Tufts. Tufts is a student-centered research university with a constellation of world-class schools encompassing undergraduate, graduate, professional, and lifelong learning programs. Across the university, students satisfy their intellectual curiosity, jump-start rewarding careers, and unlock bright, promising futures. Through rigorous academics, groundbreaking research, and a commitment to civic engagement and leadership, our community of students, faculty, and staff collaborate across four Massachusetts campuses to build a brighter world (Medford/Somerville, Grafton, Boston-Chinatown, and Boston-Fenway). Our employees light the way. Tufts develops innovative solutions for the most complex global challenges of our time through teaching, research, and an unparalleled investment in civic engagement. In administration and operations, in dining centers and in labs, every employee plays a role in our mission for a better, brighter world. At Tufts, the work you do matters. So do you. Enjoy flexible and remote opportunities, innovative benefits, and an inclusive, welcoming, collaborative culture that supports you. Develop your skills. Take classes. Advance your career. ...Do work that makes you proud in a community you love. All while taking great care of yourself and the people who matter most. We’re all in on creating an anti-racist culture of belonging. Across Tufts, we’ve deepened our commitment to making the university a truly inclusive place. Where every member of our community contributes and feels like they belong. Where diverse perspectives are seen as our strength, and great ideas are always heard. In offices, labs, classrooms, and beyond, we’re doing this work together, knowing it is the foundation of our mission to create a brighter world. An innovative university needs resourceful people who make things happen. Here, collaboration isn’t just a buzzword, colleagues actually care, and community means everything. Sound appealing? Come join us. Choose a campus and find the role that fits you. Tufts University is an Equal Opportunity/Affirmative Action Employer. We are committed to increasing the diversity of our faculty and staff and fostering their success when hired. Members of underrepresented groups are welcome and strongly encouraged to apply. See the University’s Non-Discrimination statement and policy here https://oeo.tufts.edu/policies-procedures/non-discrimination/. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling the Office of Equal Opportunity (OEO) at 617-627-3298 or at oeo@tufts.edu. Applicants can learn more about requesting reasonable accommodations at https://oeo.tufts.edu/

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