The Health Services IT Manager provides advanced, specialized knowledge to develop, implement, manage, and evaluate the Health Services IT program in collaboration with the Director of Student and Alumni Services and Health Services. This role is responsible for the development of suitable strategies that support the growth and goals for Health Services, in alignment with University strategic goals and objectives.
The Health Services IT Manager oversees all systems and applications used by Health Services including but not limited to the multiple Electronic Medical Records (EMR) that support student health and occupational health. This position leads the support and delivery, evaluation of new systems, applications and projects, identifies risks across the Health Services department, assesses performance and provides oversight of day-to-day IT operations.
What You'll Do
Health Services IT Oversight
Develops goals and strategies for programs/projects in collaboration with Director(s)
Manages day to day IT Health Services systems operations ensuring performance and communication
Plans, implements and evaluates the progress of IT work
Contributes to implementing changes, policies and procedures as necessary.
Manages application support and delivery by evaluating incoming requests.
Identify and resolve technical aspects of user issues
Oversee software updates and upgrades
Helps ensure that systems meet Tufts security, privacy, compliance, accessibility and other legal requirements
Translate functional needs into detailed technical designs and work plans
Champions and implements industry IT Best Practices, policies and processes
In partnership with Health Services, implement and maintain software packages and facilitate continuous improvement of operations through expanded use of the software over time and become expert user of software packages under management
Communications & Client Relationship Management
Conduct regular program reviews and report progress to senior management
Contributes to the implementation of IT communication to business partners regarding IT workload status and deliverables
Presents information and results to management in relation to the IT Program
Owns customer relationship management to plan, implement, and support the Health Services IT Program
Help ensure adequate system training for new staff members
Act as liaison between TTS, Health Services, and vendors
What We're Looking For
Skills and experience typically acquired through a Bachelor’s degree in a related field and 5+ years’ of work experience
In depth experience with one or more Electronic Medical Records (EMR) and other healthcare systems
Ability to gather, interpret and analyze complex data
Strong oral and written communications skills, including presentation skills
Strong collaboration and relationship building skills; ability to influence without authority
Demonstrated ability to manage multiple stakeholder, cross-functional projects including detailed project management
Ability to manage conflicting priorities
Strong software systems aptitude
Experience in a complex, decentralized higher education institution
Working knowledge of HIPAA, FERPA, GDPR and other relevant security and privacy regulations and laws
Natural curiosity; Thrives on continuous improvement
Working knowledge of Software Development Lifecycle Methodology and current technology trends (SaaS, Cloud, basic Cybersecurity)
Minimum $102,400.00, Midpoint $128,050.00, Maximum $153,700.00
Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.
This is Tufts.
Tufts is a student-centered research university with a constellation of world-class schools encompassing undergraduate, graduate, professional, and lifelong learning programs. Across the university, students satisfy their intellectual curiosity, jump-start rewarding careers, and unlock bright, promising futures. Through rigorous academics, groundbreaking research, and a commitment to civic engagement and leadership, our community of students, faculty, and staff collaborate across four Massachusetts campuses to build a brighter world (Medford/Somerville, Grafton, Boston-Chinatown, and Boston-Fenway).
Our employees light the way.
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At Tufts, the work you do matters. So do you.
Enjoy flexible and remote opportunities, innovative benefits, and an inclusive, welcoming, collaborative culture that supports you. Develop your skills. Take classes. Advance your career. ...Do work that makes you proud in a community you love. All while taking great care of yourself and the people who matter most.
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An innovative university needs resourceful people who make things happen.
Here, collaboration isn’t just a buzzword, colleagues actually care, and community means everything. Sound appealing? Come join us. Choose a campus and find the role that fits you. Tufts University is an Equal Opportunity/Affirmative Action Employer. We are committed to increasing the diversity of our faculty and staff and fostering their success when hired. Members of underrepresented groups are welcome and strongly encouraged to apply.
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