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Posted: 02-Sep-23
Location: Baltimore, Maryland
Salary: Open
Internal Number: 110771-en_US
Student Health and Well-Being (SHWB) Mental Health Services at Johns Hopkins University seeks an energetic, organized, and motivated Referral and Insurance Coordinator to work in a dynamic and fast-paced environment focused on supporting the well-being of a diverse community of learners. Reporting to the Assistant Director of Case Management, the Referral and Insurance Coordinator is a member of the team focused on providing support for community referrals, assisting students with insurance claims, and care coordination within the SHWB suite of services.
The Referral and Insurance Coordinator will assist students and learners with transitioning to community providers for longer-term or specialized care; work collaboratively with primary care, psychiatry, and clinical staff to ensure continuity of treatment; establish and maintain a robust community referral database and provide education around student insurance and benefits. The successful candidate demonstrates a commitment to diversity, equity, inclusion and belonging in clinical work and all professional activities.
Essential Job Functions
Referral Coordinator Duties (90%)
- Assists students and learners with connections to community providers, including therapists, psychiatrists/prescribers and ancillary resources.
- Investigates insurance information relevant to the referral process on behalf of clients and provides psychoeducation on insurance benefits.
- Follows up with students and learners to ensure continuity of care; reviews feedback from students and learners about their experiences with community providers.
- Coordinates follow-up for Patient Health Questionnaire (PHQ-9) referrals from Primary Care.
- Represent Mental Health Services on the University Insurance Committee.
- Processes insurance referral paperwork, deductible waivers, and related documentation for the student health insurance plan.
- Collaborates with providers with SHWB as part of an interdisciplinary treatment team.
- Coordinate provider transfers within the treatment team.
- Complete all required paperwork and documentation in EHR in a timely and accurate manner.
Collaborative and Consultative Activities (5%)
- Provides consultation to students, faculty, and staff related to care coordination for community referrals.
- Participates in MHS team meetings, recruitment, and hiring processes.
- Provides training as appropriate to new and current staff regarding referrals, insurance, and policy issues.
- Work with the Associate Director of Clinical Services to initiate follow-up procedures with students who have lapsed in treatment.
Outreach Duties (5%)
- Participates in outreach and educational activities, including resource fairs, community meetings, and training for JHU faculty, staff, and students.
Special Knowledge, Skills, or Abilities
- Demonstrated commitment to the principles of diversity, equity, inclusion, and belonging.
- Demonstrated commitment to the principles of anti-oppression, inclusive excellence, and diversity through involvement and participation in university and division-wide projects and initiatives.
- Knowledge of insurance policies, deductibles, co-insurance, and superbills.
- Experience in coordination with clients and medical insurance providers for updates, payments, and benefits.
Minimum Qualifications
- Bachelor's degree in counseling, social work, or a related field required.
- Three years experience working in education, counseling, social work, or insurance-related environment required.
- Experience in navigating complex, decentralized environments.
Preferred Qualifications
- Five or more years of experience preferred.
- Prior experience providing referrals for mental health services.
- Experience in a university setting is strongly preferred.
- Experience working with international students strongly preferred.
About Johns Hopkins Student Health and Well-Being
The Johns Hopkins University Student Health & Well-Being practice group supports well-being, primary care, and mental health services for JHU students and learners across all nine schools within the University. Our integrated service delivery model provides dynamic health and well-being promotion, support and programming, student disability services including guidance and resources, and in-person primary and mental health care options at our clinics as well as remote support through phone and online resources.
We are committed to recruiting, hiring, and supporting the professional development of a diverse team of practitioners and support staff who bring a range of intersecting identities as well as personal and professional experiences to their roles. The Johns Hopkins University comprises undergraduate and graduate students and learners from across the globe, and the division of Student Health and Well-being prioritizes innovative care delivery models to meet the evolving needs of our stakeholders and to support the development and sustainability of well-being.
Additional Information (Working Conditions):
Schedule: 37.5 hours per week (not including lunch breaks). Clinics are open Monday – Friday, 8:30 a.m. – 5p.m. This position is eligible for some remote work, schedule to be determined by clinic needs and supervisor approval.
This position is designated as a Required Attendance Employee, designated as vital to the operation of a work group, so may be required to work during a university closure in response to operational needs.
Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visithttps://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visithttps://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly:
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
To view complete posting and to apply, please visit: https://jobs.jhu.edu and search for job title. Please include a cover letter with your application materials.
Classified Title: Insurance & Referral Outreach Specialist
Role/Level/Range: ACRP/03/MB
Starting Salary Range: Min. $40,900 - Max. $71,600 (Targeted $45,000.-$55,000; Commensurate with experience)
Employee group: Full Time
Schedule: Monday - Friday, 8:30 AM - 5:00 PM
Exempt Status: Exempt
Location: Homewood Campus/Hybrid
Department name: Counseling Center
Personnel area: University Student Services
Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.
Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Note: Job Postings are updated daily and remain online until filled.
