The Department of Dermatology Cosmetic Center is seeking a Patient Service Coordinator (PSC) to offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. Coordinate the day-to-day clinical operations for a group of healthcare professionals. Troubleshoot and resolve problems as they arise; collaborate with others to resolve patient problems or refer patients to appropriate resources. Serve as liaison for the group with the billing office and division management. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, and check-in. Work with others in a team environment.
Scheduling and Templating
Schedule patients for medical examinations, consultations, and procedures. Relay information to patients regarding preparation for these appointments.
Coordinate visits either within the department or between several departments.
Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
Print and mail directions, maps, fee schedules, and department-specific information to patients. Ensure efficient utilization of the templates.
Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
Obtain and/or verify patient's demographic data by phone or in person. Confirm appointments by telephone and/or mail.
Fill appointment vacancies due to cancellations.
Obtain pre-certifications as required by patients' health care insurers or managed care providers, and ensure that this is done for all patient encounters as required. Register patients for clinical appointments using a computerized database.
Assist patients or family members with the completion of medical insurance forms. Inform patients of the costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
Answer phones and provide routine information to callers.
Call patients to remind them of scheduled visits or follow up on missed appointments.
Participate in the billing process by collecting time of service payments (co-pays or balances), or entering charges into electronic billing systems.
Assist with basic insurance and third-party surveys and explain payment policies.
Reconcile automated records and collected monies at the end of the day and make deposits in an accurate and timely way.
Clinic Flow and Leadership
Collaborate with the clinic manager/supervisor to resolve scheduling conflicts monitor room utilization, and maintain clinic patient flow.
Intervene, as necessary, on issues relating to patient complaints, health care providers' concerns, and operational issues, and take measures to correct the situation or ensure appropriate personnel are involved.
Ensure that administrative and office equipment is maintained in adequate working order and schedule maintenance.
Serve in a leadership capacity with the registration and scheduling staff, setting an example of professionalism, attention to detail, and customer service.
Partner with the clinic manager on front office staff management issues.
Perform miscellaneous related duties.
High School Diploma or Graduation Equivalent.
One year of work experience in a similar service-oriented industry.
Two years college or equivalent work experience.
Understanding of changing reimbursement policies and third party reimbursement.
Demonstrated knowledge of Windows, MS Word software, and basic computer skills.
Knowledge of medical insurance coverage and medical terminology.
Classified Title: Patient Service Coordinator Job Posting Title (Working Title): Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Hourly Pay Rate Range: Min. $16.00- Max. $28.50/hour ($21.15/hour targeted; Commensurate with experience) Employee group: Full Time Schedule: M - F; 8:30am - 5:00pm Exempt Status: Non-Exempt Location: JH at Timonium Department name: 10002828-SOM Der Cosmetic Center Personnel area: School of Medicine
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
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