Working as a collaborative member of the leadership team for Nursing and Health Promotion, the Health Assistant II (HA II) Manager is responsible for assuring safe, quality, reliable care by Health Assistant IIs throughout HUHS. The HA II Manager provides oversight, coaching, and development to HA II team leaders, who in their roles are direct supervisors to the Health Assistant IIs on their teams. This role also works closely with the HA II team leaders, practice managers, and nurse managers to ensure adequate clinical department staffing, as well as assure units are meeting Department of Public Health and accreditation standards. As part of the clinical leadership team, the HA II Manager reviews and authors policies and procedures applicable to Health Assistant II workflow, oversees the onboarding of HA IIs throughout the clinic, and participates in the budget process for each department. The HA II serves on committees, offers ideas for improvement, serves as a process owner for projects related to HA II clinical care, and contributes to activities that support the strategic initiatives of HUHS. Works clinically as a HA II as needed.
Responsible for assuring safe, quality, reliable care by Health Assistant IIs throughout HUHS.
Assures documentation by HA IIs is standardized, complete, accurate, and relevant to patient care. Provides auditing and feedback to HA IIs on documentation standards.
Oversees HA II team leaders in each clinical department, including developing and coaching them, and helps ensure adequate department staffing.
Provides oversight to the recruiting, onboarding, and retention of new HA IIs in each clinical department.
Has final approval on time off and payroll for all HA IIs.
Utilizing problem solving and coaching skills, leads and participates in activities to improve care.
Creates and updates standard work protocols that involve HA IIs, including, but not limited to, the opening and closing of the clinic, supplies and stocking, and waived testing. Assures all HA IIs are following standard work protocols through audits.
Identifies required clinical competency training for all new HA IIs and designs new competencies as clinical needs require. Assures appropriate yearly evaluation of competencies as appropriate in each department.
Works collaboratively including participation in environmental rounds, to assure units are meeting Department of Public Health and accreditation standards.
Participates in the budgeting process for clinical departments in which HA IIs work.
Actively participates in appropriate HUHS committees and workgroups.
Assists in the development of key performance indicators for departments in which HA IIs work.
Assumes on call responsibilities as part of the clinical operations management team.
Contributes to activities to support the strategic initiatives of HUHS including but not limited to immunization clinics.
Adheres to the expectations and professional responsibilities of the department.
Employs the standards, practices, and procedures of the department.
Completes and complies with HUHS training requirements including HIPAA Privacy and Security.
Reports non-compliance incidents to the supervisor, manager, and/or Compliance Officer.
Reports safety events when processes impacting patients don't work as designed. Encourages HA IIs to do so as well. Works with Safety team to determine root cause and remediate as needed.
Minimum of 5 years of previous experience as a certified medical assistant
Experience working with EMR and Microsoft Office suite
Additional Qualifications and Skills
Previous experience in a leadership role.
Previous experience in an academic setting.
All Harvard University Health Services (HUHS) staff and staff affiliates are considered Health Care Workers and as a condition of employment must provide documentation of the following:
Letter of good health from your personal health care provider.
TB skin test (within past 3 months) or, if known skin test positive, documentation of previous chest x-ray, information about any past treatment.
Documentation of immunity (positive antibody titers) for Measles, Mumps, Rubella and Varicella.
Proof of appropriate past immunization for Measles, Mumps, Rubella and Varicella.
Hepatitis B vaccine series – required for staff with possible exposure to blood or blood borne pathogens.
A current Flu vaccine (this season) and Covid vaccines to include the Primary series and Bivalent Booster.
The required medical documentation/medical clearances can often be obtained by contacting your Pediatrician, PCP, medical provider. Titers, TB Skin testing can be performed by appointment at Occupational Health facilities.
HUHS continues to place the highest priority on the health, safety and wellbeing of its faculty, staff and students, as well as the wider community. Being up to date with COVID vaccination, annual flu vaccination and other required medical vaccinations and documentation are required as a condition of employment at HUHS. You may claim exemption from the vaccine requirements for medical or religious reasons.
Work is performed in an office setting
Travel may be required
Harvard University requires a pre-employment reference and background screening.
Harvard University is unable to provide work authorization and/or visa sponsorship.
This position has a 90-day orientation and review period
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Commitment to Equity, Diversity, Inclusion, and Belonging Harvard University Health Services is committed to fostering a diverse, inclusive, and equitable workplace in which all employees feel valued and have a sense of belonging. These principles are integral to our work and are at the core of who we are. We actively seek applicants with demonstrated commitment and/or experience promoting and fostering a working and learning environment that is supportive of individuals from diverse backgrounds. We welcome, respect, and embrace individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, abilities, beliefs, and values.
EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.