Career Center
California
San Diego Costa Mesa or Roseville, California
Berkeley, California
San Francisco, California, California
Davis, California
Berkeley, California
Fayetteville, Arkansas, Arkansas
Posted: 14-Sep-23
Location: Baltimore, Maryland
Salary: Open
Internal Number: 110926-en_US
The Office of Summer and Intersession Programs (OSIP), a division of the Advanced Academic Programs in the Krieger School of Arts and Sciences, offers rigorous credit and non-credit courses and programs in the summer and intersession terms. Each year, OSIP enrolls over 1,500 JHU undergraduates, visiting undergraduates, and pre-college students.
We are seeking a Program Administrator Operations who will be responsible for the smooth delivery and support of services and programming to Summer at Hopkins students and families.
Specific Duties & Responsibilities
Student Recruitment & On-boarding (40% of Time Spent)
- Guide and support students and families through the enrollment and onboarding process for pre-college programs.
- Assist with monitoring and responding to Summer@Hopkins general email boxes and phone calls.
- Collaborate with the Marketing team to produce recruitment and onboarding communications.
- Provide operations support for in-person and virtual information sessions and orientation.
- Monitor 1-2 student team members who support email and phone communication with students and families.
- Assist with anti-melt measures from post-admit to the start of coursework.
Academic & Residential Operations (30% of Time Spent)
- Coordinate all student travel logistics, including assisting with negotiating agreements with vendors and monitoring service delivery.
- Ensure that adequate supplies and resources are ordered and available for academic and co-curricular programming.
- Submit and manage all student housing changes to JHU's Scheduling & Events Services and residential partners.
- Collaborate with relevant campus partner offices to ensure the smooth delivery of services, including JCards, Campus Libraries, Campus Recreation, etc.
- Coordinate with Student Health, Student Disabilities Services, and other relevant partners to support academic, campus, and dietary accommodations.
Student Engagement (25% of Time Spent)
- Assist with building and maintaining a sense of community among students, both virtually and on campus, from post-admission through the end of the summer.
- Assist with designing and implementing online student activities and clubs for students in online summer pre-college programs.
- Assist the residential team with planning the on-campus summer student experience.
Other Duties (5% of time Spent)
- Assist with Intersession communication as needed.
- Other duties as assigned.
Minimum Qualifications
- Bachelor's Degree.
- Two years related experience.
- Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
- Master's Degree preferred.
- Three to five years related experience.
- Previous experience in higher education.
- Previous operations experience with summer programs.
- Previous experience working with middle- and high-school-aged students.
Special Knowledge, Skills, & Abilities
- Ability to manage a high volume of work and multiple priorities.
- Problem-solver, proactive in addressing challenges, escalates issues appropriately.
- Excellent Communications Skills.
- Collaborative approach.
- Ability to work in a fast-paced environment Ability to interact with staff of all levels within the organization to keep projects moving forward while amplifying a culture of collaboration, motivating team members to perform.
Technical Qualifications or Specialized Certifications
- Substantial knowledge of Microsoft Office applications.
Physical Requirements
- Ability to sit in a normal seated position for extended periods of time.
- Must be able to lift up to 25 lbs. must stand for extended periods of time during in-person workshops.
- Dexterity of hands to operate a computer keyboard, mouse pad, and other office machinery.
- The incumbent will be required to communicate regularly via telephone and face to face with internal and external customers and must be able to exchange accurate and timely information in these settings.
- The position also requires a degree of mobility common to working in an office environment; bending, kneeling, or standing during events and presentations may be required.
Classified Title: Program Administrator
Job Posting Title (Working Title): Program Administrator, Operations
Role/Level/Range: ATP/03/PB
Starting Salary Range: Min $45,700 - Max $80,000 Annually (Commensurate with experience)
Employee group: Full Time
Schedule: M-F, 8:30 a.m. to 5 p.m.; Occasional evenings during the fall and spring; Periodic weekends and evenings during the summer when programs are in session. Hybrid opportunities during the fall and spring, limited during the summer (late May through mid-Augu
Exempt Status: Exempt
Location: Hybrid/Homewood Campus
Department name: Summer and Intersession Program
Personnel area: School of Arts & Sciences
Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.
Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Note: Job Postings are updated daily and remain online until filled.
