The Office of Summer and Intersession Programs (OSIP), a division of the Advanced Academic Programs in the Krieger School of Arts and Sciences, offers rigorous credit and non-credit courses and programs in the summer and intersession terms. Each year, OSIP enrolls over 1,500 JHU undergraduates, visiting undergraduates, and pre-college students.
We are seeking a Program Administrator Operations who will be responsible for the smooth delivery and support of services and programming to Summer at Hopkins students and families.
Specific Duties & Responsibilities
Student Recruitment & On-boarding (40% of Time Spent)
Guide and support students and families through the enrollment and onboarding process for pre-college programs.
Assist with monitoring and responding to Summer@Hopkins general email boxes and phone calls.
Collaborate with the Marketing team to produce recruitment and onboarding communications.
Provide operations support for in-person and virtual information sessions and orientation.
Monitor 1-2 student team members who support email and phone communication with students and families.
Assist with anti-melt measures from post-admit to the start of coursework.
Academic & Residential Operations (30% of Time Spent)
Coordinate all student travel logistics, including assisting with negotiating agreements with vendors and monitoring service delivery.
Ensure that adequate supplies and resources are ordered and available for academic and co-curricular programming.
Submit and manage all student housing changes to JHU's Scheduling & Events Services and residential partners.
Collaborate with relevant campus partner offices to ensure the smooth delivery of services, including JCards, Campus Libraries, Campus Recreation, etc.
Coordinate with Student Health, Student Disabilities Services, and other relevant partners to support academic, campus, and dietary accommodations.
Student Engagement (25% of Time Spent)
Assist with building and maintaining a sense of community among students, both virtually and on campus, from post-admission through the end of the summer.
Assist with designing and implementing online student activities and clubs for students in online summer pre-college programs.
Assist the residential team with planning the on-campus summer student experience.
Other Duties (5% of time Spent)
Assist with Intersession communication as needed.
Other duties as assigned.
Two years related experience.
Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Master's Degree preferred.
Three to five years related experience.
Previous experience in higher education.
Previous operations experience with summer programs.
Previous experience working with middle- and high-school-aged students.
Special Knowledge, Skills, & Abilities
Ability to manage a high volume of work and multiple priorities.
Problem-solver, proactive in addressing challenges, escalates issues appropriately.
Excellent Communications Skills.
Ability to work in a fast-paced environment Ability to interact with staff of all levels within the organization to keep projects moving forward while amplifying a culture of collaboration, motivating team members to perform.
Technical Qualifications or Specialized Certifications
Substantial knowledge of Microsoft Office applications.
Ability to sit in a normal seated position for extended periods of time.
Must be able to lift up to 25 lbs. must stand for extended periods of time during in-person workshops.
Dexterity of hands to operate a computer keyboard, mouse pad, and other office machinery.
The incumbent will be required to communicate regularly via telephone and face to face with internal and external customers and must be able to exchange accurate and timely information in these settings.
The position also requires a degree of mobility common to working in an office environment; bending, kneeling, or standing during events and presentations may be required.
Classified Title: Program Administrator Job Posting Title (Working Title): Program Administrator, Operations Role/Level/Range: ATP/03/PB Starting Salary Range: Min $45,700 - Max $80,000 Annually (Commensurate with experience) Employee group: Full Time Schedule: M-F, 8:30 a.m. to 5 p.m.; Occasional evenings during the fall and spring; Periodic weekends and evenings during the summer when programs are in session. Hybrid opportunities during the fall and spring, limited during the summer (late May through mid-Augu Exempt Status: Exempt Location: Hybrid/Homewood Campus Department name: Summer and Intersession Program Personnel area: School of Arts & Sciences
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.