The Off-Campus Housing Office assists students and staff members not required or able to live in university housing with identifying secure, safe, and adequate housing off-campus. As the primary resource for the Homewood campus, this office provides support for various aspects of off-campus living including searching for housing, legal resources, and interpersonal conflicts or concerns. The office regularly assists and supports undergraduate students and provides guidance to graduate students working alongside property managers, community members, city council representatives and key university stakeholders and campus partners.
We are seeking an Off-Campus Housing Transition Coordinator who will report to the Director of Off-Campus Housing and directly support, create programming, and educate students looking to move off-campus into the neighborhoods surrounding the Homewood Campus. The person in this role will be tasked with connecting University residential students to information, resources, and events that will support a smooth transition from on-campus living to living off-campus. This position should know and understand the formal and informal departmental goals, standards, policies and procedures which may include some familiarity of other departments within the school/division and demonstrates sensitivity to the interrelationship of both people and functions within the department.
Specific Duties & Responsibilities
Develop and coordinate all annual housing fairs, workshops, and information sessions for second year students. Maintain calendar of events on web and in print for distribution and advertising.
Work closely with Residential Life team and other campus partners to offer specialized programing aimed at enhancing students' readiness to live off-campus independently.
Conduct student satisfaction surveys, analyze data, and report findings assessing student satisfaction and identifying areas of concern. Work with Director to strategize and implement new initiatives based on feedback and national trends.
Interact with landlords and manage listings; develop, update, and maintain literature, flyers, and informational brochures.
Respond to student concerns and advise students on locating appropriate off campus accommodations; liaise with leasing consultants on behalf of students as necessary.
Manage confidential information regarding students, staff, parents, and/or others.
Maintain and edit website utilizing WordPress, digital photography and other appropriate web development software, including downloading new information, extraction of information and data, verification of hyperlinks and creation of new web pages specific to education and resources for finding housing.
Provide administrative support as needed, including setting up meetings, preparation of documents, assistance with communications, and/or event coordination and logistics. Answer calls, emails, and provide service to walk-ins.
Serve as purchaser for office supplies; manage inventory needs, marketing, and promotional purchases.
Work closely with On-Campus Living team to field inquiries and diffuse parent/student concerns.
Participate in the hiring, training, and supervision of student office workers.
Special project and other duties as assigned.
Special Skills, Knowledge, & Abilities
Ability to think creatively, be innovative, and manage multiple projects independently and/or as part of a team with a strong attention to detail.
Strong interpersonal, communication (written and verbal), and organizational skills necessary to collaborate effectively and build strong working relationships across the department and division, as well as with external constituents. Analytical and problem-solving abilities.
Demonstrated ability to show good judgment when working with students and communicating issues that are sensitive and confidential.
Project management skills, with particular emphasis on the ability to be proactive, resourceful, and self-motivated.
Proficiency with MS Office applications (Outlook, Word, and Excel).
Experience with Adobe Creative Suite (Illustrator, InDesign, & Photoshop), Qualtrics, and WordPress software products.
Ability to work in a student-friendly environment and support the philosophy of excellent customer service in a diverse and inclusive university environment.
*Note: This position will require some work outside of normal business hours and/or weekends. Remote work opportunities at various times throughout the year.
Three years progressively responsible administrative experience.
Masters Degree preferred.
Previous work in a collegiate environment and programming/event planning skills.
Ability to interact professionally with students, parents, staff at all levels and community at large.
Ability to effectively handle multiple tasks, prioritize directives from several different sources, complete projects within given time frame, and organize daily workload according to new and developing situations.
Demonstrated experience with student support and advocacy.
Ability to create marketing materials, brochures, correspondence, and reports. Candidate invited to the interview is welcome to bring samples of design work.
Classified Title: Student Housing Administrator Job Posting Title (Working Title): Off-Campus Transition Coordinator Role/Level/Range: ACRO40/E/03/CE Starting Salary Range: Min $19.50 - Max $35.00 HRLY ($55,000 targeted; Commensurate with experience) Employee group: Full Time Schedule: Monday-Friday, 8:30am-5:00pm Exempt Status: Exempt Location: Homewood Campus Department name: Housing Operations 1 Personnel area: University Student Services
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
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