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Technical Support Supervisor
The Johns Hopkins School of Medicine Office of Information is seeking a Technology Support Supervisor who will supervise the technicians that assist customers who are experiencing any procedural or operating difficulty with the use of Information Technology applications, products, or services. Responsible for the day-to-day operations of IT technicians who provide Level 1 and Level 2 support to SOM faculty, staff, and students, as well as external Continuing Medical Education Students. Provides field information for problem management in their area of expertise. Investigates and resolves computer software including troubleshooting, maintenance, and technical support for various software applications, including CloudCME, New Innovations, and Slate. Directly supervises, trai


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