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Sr. Technical Support Analyst
The Johns Hopkins Bloomberg School of Public Health is seeking a Sr. Technical Support Analyst who will assist clients experiencing procedural or operating difficulty with the use of desktop computing equipment, applications, products, or services. Provides technical support to faculty, staff, and students by investigating and resolving computer hardware and software problems, resolving Level 1 and Level 2 issues directly. Specific Duties & ResponsibilitiesClient Support & Consulting (75%)Images, installs, troubleshoots, diagnoses, and repairs PC and Mac hardware and software.Installs, upgrades, and replaces computer parts.Troubleshoots effectively
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