Under the direction of the Senior Facility Manager, performs, varied, and complex analytical duties, including but not limited to analyzing, resolving, and responding to facility and operations and repair services issues on behalf of the client. Includes coordinating the work orders system for these issues as well as vendor engagement for problem or work order resolution. The Facility Analyst is charged with ensuring that vendors and projects are managed appropriately, meeting daily spend numbers and timelines, while escalating any issues to management for continuous improvement. This is a highly cross-functional role working closely with onsite client partners, corporate partners and COEs, and Suppliers. This person will also be expected to support the day-to-day implementation of policies, procedures, programs, and workplace services delivery that provides a well-managed and well-maintained building. Emphasizes a positive response to the concerns and needs of the tenants, customers, and the client, environmental health and safety, and quality programs, in coordination with the client's goals and objectives. Position assures client locations property, both interior and exterior areas, and covers after-hour emergency responses, regular preventative maintenance program, and utiles CMMS (computerized maintenance management systems) for work order management. This role requires a very cultivated professional work ethic and high-end customer service skills to be effective and the incumbent will perform at the highest of ethical standards, reflecting the core values of C&W as defined in its Business Code of Conduct, Policies and Procedures Manual, and other related company policies. This is an exempt, salary, non-supervisory role. Career track is IMF operations, manager, and corporate platform support.
External relationships: this role will interact with the client, client staff, and other client vendors.
Internal relationships: This role will interact with C&W co-workers as well as the Sr. Facilities Manager, Regional Manager, and Regional Director.
Provide advanced support to the IFM team and client for engineering, scheduling, planning, programming, design, and execution of facilities operations and maintenance activities.
Maintain open communication with the client's helpdesk and work order database to ensure the success of the IFM operations.
Ensure timely day-to-day operations of the client retail properties, including janitorial, life-safety, engineering, site services, and general maintenance are implemented and carried out in a manner consistent with C&W policies and client directives.
Utilize client work order system to successfully execute all facets of the job.
Provide and escalate appropriate updates on any vendor changes.
Be well-versed and current on program requirements for existing issues and projects.
Review and develop responses to construction, repair, and renovation projects design documentation, RFIs, and submittals.
Review facility infrastructure and facility equipment concerns and develop/coordinate plans to address.
Working closely with IFM leaders and finance/sourcing partners to coordinate and track project funding and capital funding.
Working with the SFM, develop scopes of work to address facilities deficiencies, including client site leaders and teams.
Coordinate cost estimates for facilities projects.
Participate in site facilities working groups to plan for maintenance activities and facility changes and work as part of an interdisciplinary technical team on facility projects.
Produce project status reports, and coordinate PM projects and schedule changes.
Draft, review, and contribute to technical reports and documentation.
Obtain, analyze, distribute, and archive technical and contractual information.
Provide support as needed for client start-up or sunset of site locations.
Lead and execute tasks, utilizing both analytical techniques and processes for complex developmental and operational programs.
Communication Proficiency (oral and written)
Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain knowledge and abilities would be:
A High School Diploma or GED Equivalent is required.
Associateâ™s degree in facilities management, building, business, or other related field preferred.
Advanced degree in business, management, or related is a plus.
Years of Relevant Experience
A minimum of 3-5 years relevant experience, preferably in commercial or industrial real estate with facility management experience required.
Experience in maintenance, construction, engineering, and all facets of property operation and building management preferred.
Retail facilities experience preferred
CMMS/Work Order Management experience is preferred
Licenses or Certifications
Certified Facility Manager (CFM), International Facilities Management Association (IFMA), and Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business, or technical training or certifications a plus.
Knowledge, Skills & Abilities
Demonstrate a high degree of independence and judgment, as well as the ability to work effectively with others.
Skilled in Building Management Systems maintenance and monitoring.
Ability to read and understand construction specifications and blueprints.
Proficient in understanding management agreements and contract language.
Prior advanced experience in financial management including financial tracking, budgeting, and forecasting
Knowledge of Financial Systems/databases is a plus (for example, Yardi).
Exhibit an ability to adapt to changing priorities and learn the procedures and protocols required to address any situation at hand.
Attention to detail, a strong work ethic, and problem-solving skills.
A positive attitude and willingness to perform a wide variety of tasks.
Ability to work independently while managing time and resources.
Prior success working remotely, utilizing paperless virtual online tools and resources; successfully able to maneuver and confidently explore independent solutions and network within the line corporate, account, and client community.
Demonstrate expert knowledge and abilities with office automation tools in Outlook, Excel & Word, including proficiency in the operation of smartphone and/or iPad/tablet, uploading .pdf files, and documents, and logging into conference meetings (i.e., BlueJeans, Teams Meetings, Zoom).
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidateâ™s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $69,700.00 - $82,000.00 Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmativeâ‹ Action employer. All qualified applicants will receive consideration for employment withoutÂ regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email. Please refer to the job title and job location when you contact us.
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Cushman & Wakefield is a leading global real estate services firm. As a leader in multifamily property management, we deliver exceptional value through tailored solutions that create efficient and engaging communities. Our passionate approach, strong operational practices and high-performing teams unlock every property’s ability to provide residents with a place they can truly call home.