We are seeking a Patient Service Coordinator who will provide friendly, courteous and confidential assistance to every patient to ensure the patient has a positive experience while at Johns Hopkins Medicine, Department of
Urology at Green Spring Station.
Specific Duties & Responsibilities
Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at assigned clinic.
Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.
Schedule patients for procedures, laboratory tests, medical examinations, and consultations. Relay information to patients regarding preparation for laboratory tests and examinations.
Fill vacancies due to cancellations.
Coordinate visits either within the department or between several departments.
Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
Print and mail directions, maps, fee schedules, and department specific information to patients.
Send medical questionnaire forms to patients to obtain missing information.
Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
Obtain and/or verify patient's demographic data by phone or in person.
Confirm appointments by telephone and/or mail.
Obtain pre-certifications as required by patients' health care insurers or managed care providers.
Register patients for clinical appointments using computerized database.
Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
Arrange or assist in arranging patient transportation.
Answer phones and provide routine information to callers.
Coordinate administrative tasks if a patient has to be admitted to the hospital, so the patient may go directly to the floor.
Review patient charges and extract chargeable items.
Collect time of service payments, issues receipts, and prepare cash settlement records.
Input diagnostic and procedure codes in to Epic for computer billing.
Discuss patient charges, if appropriate, with patients and/or patients' families.
Work with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources. Refer patient to appropriate office and ensure application for funds has been made.
Prepare patient's statement of charges and review with patient.
Assist with basic insurance and third party queries and explain payment policies.
Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurate and timely messages to MDs, fulfill HIPAA compliant ingoing and outgoing medical records requests, manage incoming and outgoing faxes, provide accurate appointment entry/check in/ check out.
High School Diploma or graduation equivalent.
One year work experience in a similar service-oriented industry required.
Two years related work experience.
Knowledge of medical insurance coverage, medical terminology and basic computer skills.
Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Hourly Pay Rate Range: Min $16.00 - Max $28.50 HRLY ($22.25/hour targeted; Commensurate with experience) Employee group: Full Time Schedule: Monday – Friday, 7:30 A.M – 4:00 P.M. Exempt Status: Non-Exempt Location: School of Medicine Campus Department name: SOM Uro Urology Personnel area: School of Medicine
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
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