We are seeking a Patient Service Coordinator (PSC) who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins at Green Spring Station. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.
Specific Duties & Responsibilities
Schedules patients for laboratory tests, medical examinations, and consultations.
Relays information to patients regarding preparation for laboratory tests and examinations.
Coordinates visits either within the department or between several departments.
Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
Prints and mails directions, maps, fee schedules, and department specific information to patients.
Sends medical questionnaire forms to patients to obtain missing information.
Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas.
Obtain and /or verifies patient's demographic data by phone or in person.
Confirms appointments by telephone and/or mail.
Fills vacancies due to cancellations.
Obtains pre-certifications as required by patients' health care insurers or managed care providers.
Registers patients for clinical appointments using computerized database.
Assists patients or family members with completion of medical insurance forms.
Informs patients of costs or care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
Arranges or assists in arranging patient transportation.
Answers phones and provides routine information to callers.
If a patient has to be admitted to the hospital, takes care of administrative tasks of admission so that the patient may go directly to the floor.
Reviews patient charges and extracts chargeable items.
Collects time of service payments, issues receipts, and prepares cash settlement records.
Assigns diagnostic and procedures codes to charge vouchers for computer input.
Enters patient charges into computer system.
Discusses patient charges, if appropriate, with patients and/or patients' families.
Evaluates eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
Refers patient to appropriate office and ensures application for funds has been made.
Prepares patient's statement of charges and reviews with patient.
Assists with basic insurance and third-party queries and explains payment policies.
Other duties as assigned.
High School Diploma or graduation equivalent.
One year work experience in a similar service-oriented industry required.
Two years related work experience preferred. Knowledge of medical insurance coverage preferred. Medical terminology, and basic computer skills preferred. Certification in appropriate skill groups must be obtained during introductory period. Meditech certification must be completed within 2 to 3 weeks of employment.
Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Hourly Pay Rate Range: Min $16.00 - Max $28.50 HRLY ($22.25/hour targeted; Commensurate with experience) Employee group: Full Time Schedule: M-F 8:30am - 5:00pm Exempt Status: Non-Exempt Location: School of Medicine Campus Department name: SOM DOM Cardiology Personnel area: School of Medicine
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
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