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Sr. Technical Support Analyst
We are seeking a Sr. Technical Support Analyst. Under general supervision, perform routine PC setup, installation of peripheral equipment, software installation, support for software products and services, deployment of service packs, hotfixes, system updates, and testing changes to the environment. Assistance with departmental-specific applications and interaction with vendor application installations. Strong liaison with customers and departments. Involved with analyzing user needs in the computing device environment (e.g., desktop, mobile devices, etc.) and recommending products and services that meet those needs. Responsible for delivery, moving, and installing computing devices, related software, and device inventory. Proficiency in basic data management systems and b


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