Career Center

Clinical Operations Supervisor (CLIN OPS SHS SUPV 2)

Job Summary

Under the direction of the Associate Medical Director, oversee daily operations of and ensure delivery of high quality patient care services throughout the Acute Care Clinic, Primary Care Clinic, Nursing Clinic, Behavioral Health and Psychiatry Clinic, and Specialty Clinics. Provide leadership and administrative direction. Participate in a collaborative team approach with the Medical Director, Associate Medical Director, Counseling Services Director, Counseling Services Clinical Director and other Clinical Managers/Supervisors to coordinate clinic operations, staff schedules and patient flow systems. Provide direct supervision of Registration Staff Supervisor and Medical Assistant supervisor, to direct patient care flow. Responsible for directing a student-centered approach to health care, setting standards for productivity and promoting teamwork among staff. Ensure timely and efficient care and safety for staff and for students at the Student Health and Wellness Center (SHWC). The Clinic Operations Supervisor will provide visionary leadership in order to maximize the effectiveness of all service delivery systems and financial performance.

Apply By Date - October 10, 2024

Qualifications

Minimum Qualifications

For full consideration, applicants are encouraged to upload license, certification and/or educational degree if required of the position.

• Current CPR certification.
• Bachelor's degree in related area and/or equivalent experience/training. Experience and knowledge with clinic administration.
• Experience working with practice management database and/or electronic health record system. Experience and skill in the analysis of complex information or problems in an object manner and derive logical conclusions to provide a sound basis for establishing priorities and selecting appropriate courses of action.
• Experience in a leadership position and ability to work independently to utilize skills for problem prevention in patient care process; conflict resolution change facilitation and problem solving.
• Analytical skills to effectively understand large amounts of complex medical, administrative and fiscal information, and ability to absorb such information to make timely and thoughtful decisions.
• Strong leadership and management skills to provide planning, coordination and direction to departmental staff, and to propose innovative solutions to management problems. Must have knowledge of HR-related policies and procedures. Position must be able to work in a collaborative manner, and lead and influence others on matters of significance.
• Planning skills to analyze program goals and objectives given the current and potential health care trends, to make accurate short- and long-term projections to establish program needs and resource requirements.
• Has skills needed to deliver quality health service programs to students. Requires highly effective problem solving, and decision-making skills.

Preferred Qualifications

• 3 years working in college health setting or equivalent
• Previous experience working under high stress time pressures and extreme clinical emergencies.
• Experience in a customer service oriented philosophy.
• Cultural competence skills to communicate with and support a wide variety of people of diverse backgrounds.

Key Responsibilities

• 70% - ADMINISTRATIVE MANAGEMENT
• 20% - SUPERVISORY RESPONSIBILITIES
• 10% - PRODUCTIVITY AND FISCAL CONTROLS

Department Overview

Student Health and Counseling Services (SHCS) provides primary care, mental health, urgent care, laboratory, pharmacy, optometry, health education and counseling services to registered UC Davis students. SHCS serves approximately 300 patients per day during the school year. The mission is to provide campus health and wellness resources that enable students to successfully achieve their academic goals and life-long wellness. SHCS has approximately 200 staff including managers, senior professionals, professional and support staff, student employees, interns and post doc residents. SHCS is accredited by AAAHC (Accreditation Association for Ambulatory Health Care), IACS (International Association for Counseling Services), and APA (American Psychological Association). For more information on the department, see https://shcs.ucdavis.edu. SHCS Counseling Services are staffed by an educationally diverse group of licensed psychologists, psychiatrists, masters-level therapists, and pre-and post-doctoral trainees, dedicated to assisting students and enriching the university community by providing individual counseling, group services, educational programs, psychological consultation, workshops, and other types of outreach services. Counseling services are offered at no cost to registered students.

Position Information

• Salary or Pay Range: $ 67,700.00 - $ 120,500.00/yr.
• Salary Frequency: Monthly
• UC Job Title: CLIN OPS SHS SUPV 2
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100%
• Shift Hours: Manager will advise
• Location: Davis, CA
• Union Representation: No
• Benefits Eligible: Yes
• Hybrid/Remote/On-Site: On-Site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits and eligibility rules by visiting Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• For eligible roles, UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
• UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• May require lifting/assisting in moving patients.
• Frequent keyboarding/computer use
• Move throughout a 3-story building daily.

Work Environment

• This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity check.
• Position subject to credentialing process at Student Health and Counseling Services.
• This position is subject to pre-placement screening provided by Occupational Health Services. Pre-placement screening will consist infection control testing that includes blood tests for TB screening and other infectious diseases and may include a physical exam, provided by Occupational Health Services, given at no charge to the applicant. This is done to meet Federal, State and University requirements.
• Position may, at times, require employee to work with or be in areas where hazardous materials and/or infection diseases are present.
• Position requires signing a statement acknowledging requirement to report child abuse (CANRA) and requirement to report suspected abuse of dependent adults and elders.
• The Smoke and Tobacco Free Environment policy is intended to provide a healthier, safer, and more productive work and learning environment for the entire UC community. The University of California prohibits smoking and tobacco use at all University owned or leased properties, or facilities operated by UC staff or faculty. Smoking and tobacco use are strictly prohibited in indoor and outdoor spaces, parking lots, residential space, and University vehicles. https://ucdavispolicy.ellucid.com/documents/view/271

Special Requirements

Background Check

This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds, and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere


To apply, visit https://careerspub.universityofcalifornia.edu/psc/ucdavis/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&JobOpeningId=73199&PostingSeq=1&SiteId=7〈uageCd=ENG&FOCUS=Applicant

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.





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