IT Sr Associate - Levels 2 (SYSTEMS ADMINISTRATION/SERVER ENVIRONMENT)
CUNY Hunter College
Application
Details
Posted: 15-Nov-24
Location: New York, NY, 10176, USA
Internal Number: 29235
IT Sr Associate - Levels 2 (SYSTEMS ADMINISTRATION/SERVER ENVIRONMENT)
GENERAL DUTIES
I.T. Senior Associates perform highly complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Senior Associates perform a range of work in development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include diagnosing, evaluating, overseeing and resolving highly complex projects. They have wide latitude for independent initiative and judgment and may serve in lead roles on complex programs or projects, and/or serve as a direct supervisor of a unit or group.
I.T. Senior Associates should demonstrate mastery of one or more technology-related disciplines, decision-making ability in situations related to those disciplines, and be able to serve as a resource in these areas. They may contribute to decisions on I.T. policies and technical standards.
This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/
CONTRACT TITLE
IT Senior Associate
FLSA
Exempt
CAMPUS SPECIFIC INFORMATION
Reporting to the Director of Systems & Network Administration, the IT Systems Administrator is
accountable for the management and maintenance of both virtual and physical servers,
ensuring their optimal performance and availability. Core responsibilities include server
provisioning, configuration, security patching, system performance monitoring, and proactive
issue resolution. This role demands effective collaboration with campus divisions and IT teams
to facilitate technology integration and align with institutional objectives. The IT Systems
Administrator will remain abreast of technological advancements, pursue ongoing professional
development, and maintain comprehensive documentation. Additionally, the role involves
managing end-user devices and ensuring adherence to organizational standards.
Under the general supervision of the Director of System & Network Administration, the IT
Systems Administrator is responsible for the following duties:
Responsibilities:
??? Oversee the provisioning, configuration, and maintenance of virtual and physical servers,
ensuring optimal performance and alignment with organizational goals.
??? Develop and implement robust strategies under direction, including regular patch management
and an incident response plan, to proactively identify, respond to, and manage cyber threats
and incidents, thereby maintaining a strong security posture.
??? Establish proactive monitoring system performance, detect outages and performance issues
ensuring swift resolution and minimal disruption to operation.
??? Guide and investigate and resolve complex system issues through in-depth analysis, and
collaboration with cross functioning teams.
??? Administer and maintain user directories across both on-premises and cloud-based
environments.
??? Manage DNS and DHCP infrastructure to ensure reliable network operations.
??? Direct the provisioning and management of email accounts and resolve issues related to mail
flow and email security.
??? Allocate and oversee storage resources for systems and users.
??? Oversee and ensure the execution of regular backups for infrastructure and user data, and
effectively manage recovery procedures to maintain data integrity and availability
??? Promote continuous professional development and stay informed about the latest technological
advancements and industry advancements.
??? Establish standards for creating and maintaining detailed documentation of workflows, business
processes, and system configurations.
??? Oversee and support the management of end-user devices, ensuring they meet organizational
standards.
MINIMUM QUALIFICATIONS
High School Diploma, G.E.D., or equivalent
An equivalent of ten years of experience post-high school that can be met by one of the following: ten years of full-time work experience in a computer or technology related position; an Associate's degree plus eight years of full-time work experience in a computer or technology-related position; or a Bachelor's degree from an accredited institution plus six years of full-time work experience in a computer or technology-related position
Demonstrated English Language proficiency
A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.
This title has three levels. In addition to the minimum qualifications above, To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.
OTHER QUALIFICATIONS
??? Strong troubleshooting and diagnostic abilities, with a solid understanding of Windows and
Linux operating systems, including user provisioning and security models.
??? Basic understanding of networking concepts and technologies.
??? Proficiency with virtualization platforms such as VMware, Hyper-V, and Red Hat OpenShift, etc.
??? Experience with patch management systems like WSUS and Ansible.
??? Proficiency with automation tools (e.g., SCCM, Ansible) and system performance monitoring
tools.
??? Knowledge of Microsoft Active Directory and Group Policy Objects (GPO).
??? Experience with scripting languages such as PowerShell, Python, Perl, etc.
??? Proficiency with cloud services such as Azure and AWS.
??? In-depth knowledge of Office 365 administration and configuration.
??? Familiarity with DNS management technologies like BIND.
??? Understanding of mail protocols including SMTP, POP, IMAP, DMARC, SPF, and DKIM.
??? Awareness of business continuity and disaster recovery concepts and procedures.
??? Excellent interpersonal skills, with a strong focus on customer service and effective collaboration
within a team environment.
??? Demonstrate commitment to achieving team and organizational goals, consistently to meet
deadlines and maintain standards.
??? Exercise discretion and professionalism in handling sensitive information, ensuring
confidentiality.
COMPENSATION
IT Sr Associate - Levels 2 $99,599 (salary subject to change based on new contract implementation and CUNY service history.)
BENEFITS
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY
Applications must be submitted online by accessing the CUNY Portal on City University of New York job website www.cuny.edu/em oyment or https://cuny .jobs/ and following the CUNYfirst Job System Instructions. To search for this vacancy, click on Search Job Listings, select More Options To Search For CUNY Jobs and enter the Job Opening ID number.
Click on the "Apply Now" button and follow the application instructions. Current users of the site should access their established accounts; new users should follow the instructions to set up an account.
Please have your documents available to attach into the application before you begin. Please note that the required material must be uploaded as ONE document under CV/ Resume (do not upload individual files for a cover letter, references, etc.). The document must be in .doc, .docx, .pdf, .rtf, or text format- and name of file should not exceed ten (10) characters - also DO NOT USE SYMBOLS (such as accents (e, e, (a, i or 6), fi, u, "i', -, \_ or g)).
Incomplete applications will not be considered. Please include:
??? Cover Letter or Statement of scholarly interests
??? Curriculum Vitae/ Resume
??? Names and contact information of 3 references
Upload all documents as ONE single file-- PDF format preferred.
CLOSING DATE
Thecommittee willbeginreviewing completeapplications onDecember 9,2024.Thesearchwillremainopen, and screening and review of applications will be ongoing-- until the position isfilled.Applications submitted after the deadline will only beconsidered if the position(s) remain open after initial round.
JOB SEARCH CATEGORY
CUNY Job Posting: Information Technology/Technical
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Hunter College, located in the heart of Manhattan, is the largest college in the City University of New York (CUNY) system, one of the oldest public colleges in America, and a national leader in urban public education. More than 23,000 students currently attend Hunter, pursuing undergraduate and graduate degrees in more than 170 programs of study. Graduates of Hunter's nationally-renowned professional schools (the School of Education, the Silberman School of Social Work, and the Hunter-Bellevue School of Nursing) become the teachers, social workers, nurses and health care professionals who dedicate their lives to serving New York City and the nation. They are the embodiment of the Hunter College motto: Mihi Cura Futuri – "the Care of the Future is Mine". With the myriad opportunities found in New York City, and world-renowned faculty to guide them, Hunter's students embark upon their bright and illustrious futures and begin to achieve their version of the American Dream!