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Job TitleSenior Director - OperationsJob Description SummaryWe are seeking a dynamic Senior Operations Director to lead our national operations portfolio for Occupiers and Investors. This role is crucial in ensuring optimal performance, strategic asset management, and high client satisfaction.Job DescriptionKey Responsibilities: Operational Excellence & Growth:Ensure timely invoicing and payment collection to avoid bad debts.Review KRAs & SOPs implemented on-site and assess the quality of manpower deployed.Track performance against established regional measures on collection, client escalation, and operational performance.Ensure no loss of accounts and improve client retention.