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** This job is supporting our team in Hagerstown, Maryland. This candidate will be required to work four hours per day on-site in Hagerstown, five days per week.**We are seeking a Technical Support Analyst. Under general supervision, this individual will provide in-person, telephone, and video-based technical support for a variety of research devices, personal computers, and cellular telephones in a research environment, in addition to assisting research participants who are 70 years and older with the use of technology applications, products, and services for research data collection and analysis.Specific Duties & ResponsibilitiesProvide first-level support for a range of customer issues, including application questions, hardwa