Career Center

Position Overview:

The Custodial Training and Quality Assurance Coordinator is a non-exempt, regular, benefit-eligible staff position reports to the Manager of Custodial Services, and is responsible for developing and maintaining robust quality assurance and training programs for custodial services.

Work Schedule:

Typical work schedule is Monday-Friday 8:00am - 5:00pm, occasional evening and weekend hours and for emergencies outside of regular work hours.

Essential Job Functions/Responsibilities:

Training (40%)

• Create and deliver a comprehensive training program covering cleaning techniques, equipment usage, chemical safety, and safety protocols.
• Coordinate custodial training events
• Maintain custodial training manual; update as necessary with industry standard practices.
• Identify quality control issues based on building inspection report findings; address and provide additional training to custodial teams in timely fashion
• In coordination with Environmental Health and Safety Specialist and Training Coordinator, ensure custodial staff uphold and adhere to all safety standards

Quality Assurance (40%)

• In coordination with Custodial Services Manager, develop and implement quality control procedures and protocols specifically tailored for custodial services
• Conduct regular inspections of facilities to assess cleanliness, adherence to standards, and identify areas for improvement.
• Maintain detailed records of building inspections; prepare reports for custodial management team.
• Identify and recommend corrective action if necessary
• Recommend process improvement based on report findings

Onboarding (10%)

• Partner with Human Resources to ensure all new employee onboarding items are completed in Workday; create a cohesive onboarding experience.
• Ensure new employees have completed required trainings by the established deadlines.
• Guide new custodial employees through the two-week onboarding program; serve as a primary resource for new custodial employees.
• Coordinate with Custodial Services Manager and Custodial Supervisors for higher-level training needs (pool certification, carpet maintenance, etc.)

Other (10%)

• Maintain a clear understanding of the entire custodial operation at Carleton College.
• Support Custodial Services Manager with campus event coordination and setup; knowledge of Carleton’s event spaces and safety requirements for each space.
• Act as delegate for time entry approval and time off requests as necessary.
• Review and assign custodial work orders

Education/Experience/Skills:

Required:

• A.A. degree and 3 years of similar/related experience or 5 years of related experience
• Excellent oral communications, writing skills, organizational skills, and a high degree of word processing and computer knowledge required (Microsoft Suite including Excel, Google Suite, etc). 
• Analytical skills to interpret data and recommend and make recommendations for improvement in custodial services
• Valid driver’s license
• Knowledge of custodial practices and methods

Preferred:

• Working knowledge of quality assurance plans relevant to custodial services
• Experience training custodial staff

Must have the ability to understand and follow written and oral work instructions, operations, safety procedures, and hazardous labels. 

Note: This position description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization. 

Review of applications begins immediately and continues until the hire is complete. We accept only online applications.

Carleton College is an AA/EEO Employer: We are committed to developing our staff to better reflect the diversity of our student body and American society. Members of underrepresented groups are strongly encouraged to apply. 

Staff Salary and Benefits: The selected finalist’s salary will be based on the candidate’s qualifications, internal pay structure, and our overall compensation package. Carleton offers a generous benefits package, including comprehensive medical, dental, and vision insurance, 403(b) retirement plans with a 10% employer contribution with immediate vesting, a health savings account with a college contribution, a generous paid time off package, as well as access to many other campus amenities. 

Founded in 1866, Carleton College is a private, coeducational liberal arts college of roughly 2,000 students located in the historic river town of Northfield, Minnesota. Nationally recognized as the nation’s top college for undergraduate teaching, Carleton is known for its academic rigor, intellectual curiosity, and sense of humor. Carleton offers 33 majors and 38 minors in the arts, humanities, natural sciences, mathematics, and social sciences.

About Carleton College

Founded in 1866, Carleton College is a private, coeducational liberal arts college of roughly 2,000 students located in the historic river town of Northfield, Minnesota. Nationally recognized as the nation’s top college for undergraduate teaching, Carleton is known for its academic rigor, intellectual curiosity, and sense of humor. Carleton offers 33 majors and 38 minors in the arts, humanities, natural sciences, mathematics, and social sciences.

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