Career Center

Job Title: Associate Director - Clinical Healthcare Programs (Continuing Education Manager)

Job ID: 31470

Location: LaGuardia Community College

Full/Part Time: Full-Time

Regular/Temporary: Regular

Founded in 1971 in Long Island City, Queens, LaGuardia Community College is one of seven community colleges of the City University of New York (CUNY). LaGuardia offers more than sixty associate degree programs and more than fifty workforce training, ESOL, GED, and pre-college programs. In 2023, LaGuardia served approximately 24,000 students. More than one-third of LaGuardia’s degree-seeking students are born outside the United States; they come from 136 countries and speak 43 heritage languages. Sixty percent are first-generation college students.

Virtually all LaGuardia students are ethnic minorities (89 percent), 58 percent are women, 27 percent are over the age of 25. Forty-six percent of associate degree students are Hispanic. Upon graduation most students transfer to four-year colleges, typically in CUNY, to complete their baccalaureate degrees. Graduates of career programs such as Nursing, Computer Technology, and Veterinary Technology enter the workforce. LaGuardia ranked fifth among U.S. community colleges in economic mobility – moving low-income students into the middle class and beyond – in studies by Stanford University (2017) and the Brookings Institution (2020). Please visit www.laguardia.edu to learn more.

Reporting to the Senior Director of Workforce Development, the Associate Director of Clinical Healthcare Programs develops, implements, and improves industry-informed and student-centered workforce development training programs with a clinical component in the healthcare sector, including, but not limited to Emergency Medical Technician (EMT), Paramedic, and Certified Clinical Medical Assistant (CCMA). This includes raising tuition revenue and securing grants and contracts, as well as facilitating and supporting programs in meeting goals around enrollment, learning, completion, student satisfaction, credential attainment, employer satisfaction and entry into college. Responsibilities include, but are not limited to, the following:

• Supervise the coordination of current clinical healthcare workforce development programs and their activities, such as EMT, Paramedic, and CCMA, including schedules, budgets, instruction, clinical rotations, and operations. Oversee implementation of training, including recruitment strategies and community outreach, intake and assessment of candidates for training, supervision of program staff and instructors, supervision of clinical rotations and internships, financial and grant management, partner management, inventory and training supply management, records management, and fulfillment of requirements for accreditation with COAEMSP and relationships with oversight industry bodies such as NYS DOH BEMS, NHA, AHA, or others.
• Engage in continuous quality improvement of programs through the collection and analysis of key outcome metrics and course evaluations from students, observation of instructors, post-program surveys with students and/or employers as needed, and annual program reviews. Adjust strategies as needed to support program outcomes around enrollment, completion, learning, quality of instruction, employment, entry into college, advancement, and student and employer satisfaction. Address student and staff complaints fairly and impartially and solicit feedback from stakeholders on program design and implementation.
• Hire, supervise and support full-time and part-time staff including currently the Paramedic Program Coordinator, Medical Assistant Training and Internship Manager, Educational Case Manager, Administrative Associate, Procurement Specialist, Office Assistant, and over 50 instructors and continuing education teachers. Encourage staff development through coaching; foster a culture of support, inclusion, and excellence among staff; develop pipelines for instructor recruitment; monitor quality of instruction; and hold staff accountable as needed.
• Manage and improve systems for the creation and maintenance of program records; the management of staff work assignments and work schedules; clinical site development and student completion of clinicals and internships; and equipment and supplies. Support the use of technology for program operations and instruction, such as learning management systems, video conferencing technology, presentation software and other technologies.
• Develop and oversee compliance with processes to ensure student safety during lab skills practice and on clinical rotations and internships; document and address any safety incidents according to protocol; and collaborate with Environmental Health and Safety to ensure safe storage and handling of all equipment and supplies.
• Monitor the proper implementation of University, College and Program policies and practices. Ensure programs meet oversight standards from relevant regulatory bodies including NYS DOH BEMS, NHA, COAEMSP, AHA, or any others pertaining to the education offered. Ensure all reporting to the college and oversight agencies and contracting agencies is submitted as required and on time.
• Propose new clinical healthcare workforce development programs and/or courses based on an analysis of labor market industry and student demand. Develop an understanding of industry trends and identify training needs through analysis of both government and real-time labor market data in conjunction with industry surveys and reports as well as direct feedback from industry organizations and employers. Combine this with student demand and interests to launch courses/programs approved by the Division.
• Raise tuition, grant, contract, and capital funding to support programs, staff, facilities, and operations, including conducting market analyses for tuition revenue generation, writing grant proposals, brokering partnerships with employers for contract training, and collaborating with External Affairs and Facilities on capital requests. Oversee cost center financials, including tracking revenue and expenses over time, and developing strategies for financial stability and growth.
• Work closely with colleagues in Academic Affairs to develop and strengthen non-credit to credit pathways for students, including the development of articulation to credit agreements, shared employer partnerships, and other collaborative projects with the Health Sciences Department.
• Facilitate positive relations with the public and with key stakeholders in the sector such as employers, clinical rotation and internship sites, unions, funders, and regulatory bodies, and with administrative support departments within the college, such as Grants, Fiscal, Enrollment Management, and Communications. Work collaboratively with other programmatic departments where possible, such as partnering with Pre-College Programming to deliver bridge programs for students lacking basic skills, with Business Services to connect businesses with talent pipelines, and with the Career Development Center to connect students to jobs and college.
• Other duties as assigned.

QUALIFICATIONS

Bachelor's Degree and six years' related experience.

PREFERRED QUALIFICATIONS

• Minimum of 3 years Healthcare Delivery Experience
• Minimum of 2 years of progressively responsible experience in the following areas: education and training, or 2 years of workforce development, and 2 years management experience
• Experience supervising professional staff and/or instructors
• Experience writing and managing grants and budgets
• Strong project management and communication skills
• Student-centered, mission-aligned, collaborative, and results-oriented approach
• Proficiency with technologies such as MS Suite, Adobe, on-line conferencing, learning management systems, student information systems, and instructional tools
• On occasion, working in the evening, and/or weekend may be required
• Clinical healthcare experience in fields such as Paramedic/EMT, Allied Health, Nursing, Medicine or other areas involving clinical experience.
• Proven ability to manage service delivery at a similar volume of clients and programs. Proven ability to engage stakeholders across government, industry, education, and community sectors and to effectively manage complex, multi-stakeholder collaborations
• Master’s degree

CUNY TITLE OVERVIEW

• Manages the Continuing Education Office and designs, develops, and implements instructional programs and activities, coordinating with other College support systems.
• Oversees the general operation of the Continuing Education Office; hires and manages staff; oversees registration, payments, and other office activities
• Designs and makes recommendations to Director for academic, outreach, general training, and certificate programs
• Develops and writes grant proposals
• Hires faculty and coordinates teaching schedules
• Observes classes, analyzes student evaluations, and performs faculty evaluations
• Orients new faculty and acts as liaison to resolve faculty issues
• Plans and implements advertising campaigns and designs marketing and other program materials
• Maintains financial information such as tuition payments, material costs, and faculty payroll
• Develops mailing lists and analyzes marketing strategies and student profiles
• Acts as a liaison between the Continuing Education Office and other internal and external units on co-operative and co-sponsored programs.

Job Title Name: Continuing Education Manager

CUNY TITLE

Higher Education Associate

FLSA

Exempt

COMPENSATION AND BENEFITS

$102,408 - $118,070

Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development.  We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off.  Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title.  Select "Apply Now" and provide the requested information. 

Candidates must attach a resume, cover letter, and three professional references (name, title, organization, and contact information).

CLOSING DATE

January 7, 2026

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply.  At CUNY, Italian Americans are also included among our protected groups.  Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.